office 365 to smart mail synchronized max limit 641 mb ?

Problem reported by berk bagdatlioglu - 8/16/2024 at 4:27 AM

Resolved

What is the problem when transferring emails from Office 365 carries a maximum of 641 MB?

6 Replies

Reply to Thread

Tony Scholz Replied

8/16/2024 at 7:28 AM

Employee Post

Hello,

There should not be a limit by size like this. Can you check the retrieval log to see if there are any errors? Make sure that the log is set to Detailed before doing the import to capture the data.

To check your logging detail.

manage -> troubleshooting -> options [tab]. Here you can set the log level setting

The log to review.

This will depend on how you are doing the retrieval. IMAP, POP, or EWS for exchange connections.

What version of SmarterMail are you running?

Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com

berk bagdatlioglu Replied

8/19/2024 at 12:22 AM

I've been trying with different users for 3 days, but none of them work.

I sent the logs to you.

Blake Blossom Replied

8/19/2024 at 1:05 PM

Try clearing the cahe Berk.

Jereming Chen Replied

8/19/2024 at 3:33 PM

Employee Post

How many MB are your expecting to see Berk?

Jereming Chen System/Network Administrator SmarterTools Inc. www.smartertools.com

berk bagdatlioglu Replied

8/19/2024 at 10:55 PM

Blake Blossom

Where do we find cache?

berk bagdatlioglu Replied

8/19/2024 at 10:56 PM

Hi jereming ,

There is 3 GB of e-mail, but the transferred amount is 1 GB.

When we look at the log records, the exchange server is constantly busy. But it does this to all e-mail addresses. Not just a few emails. I have 120 emails to transfer.

Back to Community Threads

Please leave this box unchecked

6 Replies

Reply to Thread

Tags

Related Knowledge Base Articles