When we negotiated the partnership with eM Client, there WAS a way to receive support for them, primarily because the licenses are Business licenses and each comes with a year of "Support", as indicated in the eM Client area of SmarterMail. We tested things, MANY times, during implementation and it all worked. 

That said, I did just attempt to log in to eM Client's support portal with the email address assigned to my license and was told that an account didn't exist. That tells me that either a) something changed on eM Client's end, or b) you simply have to email support@emclient.com using the address associated with your licenses to submit support requests. 

We communicate with eM Client regularly, at the executive and development levels, so I'll pass this issue along and see what I can find out. Also, we CAN help with eM Client issues, especially regarding connectivity problems. We can't help with bugs, but if you start a ticket with us, we'd be happy to pass along issues you encounter. Just wanted to point that out as saying "[SmarterTools] doesn't support eM Client" isn't entirely true. We support eM Client and SmarterMail, for sure, just like we support Outlook, Thunderbird, Spark, etc. 

Thank you, sir.