Can we create user accounts without mailbox and provide access to few common mailbox.

Question asked by Sasikumar Munisamy - 8/10/2024 at 12:34 AM

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Can we create user accounts without mailbox and provide access to few common mailbox.

6 Replies

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Daniel Replied

8/12/2024 at 12:25 PM

You could create a user and disable "Outbound SMTP" and " inbound SMTP"

Sasikumar Munisamy Replied

8/12/2024 at 12:53 PM

Thanks. And mutiple users without inbound and outbound smtp have access to few mailboxes. And to list will reflect the mailbox they are replying from. Possible?

Daniel Replied

8/13/2024 at 12:33 AM

well instead of assigning them share permissions one by one you could create a group (under Domain setings ->sharing).

For the reply /send you setup smtp accounts under the user connectivity settings. (thats how we do in your costumer service center (10 agents who work on 3 "Shared mailboxes) (your agents still have the ability to send from tyre personal mailbox).

In this scenario the send mails will remain in the sent items of the logged in user -> if you want them to be visible to the other agents -> create a "Event" that "adds Recipient" info+Sent Items@yourdomain.com if the mail is sent form the ex. info@yourdomain.com (for this to work you will have to enable "plus addressing in the useraccount info.

Nasty way yea but until now this worked perfectly for me. (there is not yet a setting like "real shared mailbox" that just assigns permissions to th emailbox and also autoputs send items in the right "sent items" box.

Sasikumar Munisamy Replied

8/13/2024 at 1:32 AM

I am guessing this setting in professional or enterprise edition. Is it posible on free edition?

Jereming Chen Replied

8/13/2024 at 9:48 AM

Employee Post

Hello,

You should have access to create Events, Content filters, Shares, and Aliases among other things in the free edition of SmarterMail. The Main limitation from Pro to Free is 1 domain and 10 users.

Hope that helps,

Jereming Chen Internal Network/System Administrator SmarterTools Inc. www.smartertools.com

Tony Scholz Replied

8/13/2024 at 9:50 AM

Employee Post

The Groups should be possible for all version ( Free, Pro, and Enterprise ) of SmarterMail.

https://help.smartertools.com/SmarterMail/Current/Topics/DomainAdmin/Settings/SharedResources

User Groups - User Groups can be selected to give permissions to specific subsets of users on the domain. By default, two groups are always available: Everyone and Admins. If other User Groups have been created, they'll appear in this dropdown list.

Tony Scholz Lead Network/System Administrator SmarterTools Inc. www.smartertools.com

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