Microsoft 365 group (formerly known as Office 365 groups), is used for collaboration between teams, both inside and outside your company; by giving them a group email and a shared workspace for conversations, files, and calendars.

Hi Brian!

Sorry but I don't understand what you mean... Are you suggesting another missing function?

Yes :)

Hello Gabriele,

thank you for taking up this topic once again.

Unfortunately, ST will certainly not comment on it this time either!

I think point 4 will be difficult to implement, as SM does not rely on a single database like Exchange, for example, and you first have to find a backup solution provider who will then adapt their software for SM, unless ST would integrate such a solution itself.

I think that point 5 is missing is a big problem. Outlook can be connected to SM via MAPI and the button “Restore deleted items from server” appears in Outlook, but it simply does not work with SM! 

Unfortunately, there are enough customers who, when they come from Exchange, expect this function and assume that it will work if the button is also displayed in Outlook. So either ST deactivates the button, which I don't think is possible, or takes care of providing the function in SM.

Best Regards

Oliver

Hi Oliver!

That's a point, but... I really want an answer from SmarterTools, even if it's "we will never support it"...

5 - support for recovering deleted emails from Deleted Items > any update?

@TK, Select the email in deleted items, three dot menu-> move-> inbox

Is there something more needed?

If its deleted from deleted items... there is no way to recover it in SM. There is en exchange...

yes exchange chan recover e-mails for x days once deleted from trash. 

Why not use message archive?

The issue here is simply that when I connect SM via MAPI in Outlook under “Trash” the option to restore deleted mails (see yellow marker) is prominently advertised by Outlook, but is not available through SM, making it confusing for the user/customer.

Indeed. We cant move people from Office365 to SM since its an inferior product as it is now.

We only have clients on SM that doesnt need the full exchange experience.

Groups populating in Outlook. When a emailadress is a part of a group, it doesnt show in SM. And emails sent to that group in Office365 shows in the group.

@Mike Mulhern - do you mean for the whole domain?  Depending on volume, that could amount to a ton of storage required, just to act as a recycle bin that users themselves can't even access.
 

Yes, for entire domain.  I understand it's not the same but at least there is a path forward in some capacity with the tools that are already there.

Unfortunately there is never an answer from SM on this subject ;(

Bump!!!!

I hope to see this features soon. Bump for it

SM will never be exactly like Exchange; there will always be features that behaves differently.  If you think you are losing business because of a feature as obscure as undelete from Outlook, something is terribly wrong.   Either your client does not have a problem that he wants solved or you are bungling the sales cycle.

SmarterMail is attractive to most of us exactly because it is not Exchange:

- We don't trust Microsoft's pricing practices which they used to force people away from on-premises servers. 

- We don't trust what Microsoft would be doing with our data if we had surrendered to their pressure.

- We don't appreciate their intent to use "New Outlook" to force our data onto their servers even though we are not cloud service clients.   We do appreciate SmarterTools' proactive engagement with emClient to provide us with an alternative when "old Outlook" is no longer usable.

- We are not impressed with Microsoft's other administrative practices, which I documented in a post titled, "The Microsoft problem".

Sell those benefits.   If the customer doesn't care about Microsoft's eavesdropping on his data to feed their  Large Language Model, then let them go as they are not a viable prospect.

Douglas, I basically agree with your argument about the advantages of SmarterTools, but one does not exclude the other.

The reason why many people opt for SmarterMail may be different. Either because of the costs (although license prices have just risen sharply), data protection, data sovereignty, trust, etc.

Nevertheless, SmarterMail advertises itself as an Exchange alternative, which implies that the Exchange functionalities are also available as far as possible. In view of the prices for MAPI and EAS licenses, one can also expect strong further development steps to be taken here. In my opinion, SmarterMail has demonstrated well in recent months that they are on track and are relatively quick to fix open bugs or implement new functions. However, I don't want to miss the features mentioned above and hope that they will be available in the foreseeable future.

Mike Mulhern > as far as I understand Mail Archive requires the admin to do something. the trash on the other hand empowers the Enduser to recover things autonomously. That's a main differentiation on it. 

Hi TK---

Yes, totally agree.