SmarterMail still lacks some MS Exchange features that some (not so few...) users complain about. When will they be implemented?

Question asked by Gabriele Maoret - SERSIS - 6/3/2024 at 11:43 PM

Unanswered

SmarterMail still lacks some MS Exchange features that some (not so few...) users complain about. When will they be implemented?

According to my customers, the most requested features missing in Smartermail but supported by MS Exchange are these (in order of importance):

1 - synchronization of mail filtering rules (Server Side Rules) between SmarterMail <-> MS Outlook

2 - support for the ToDo List with the setting of task deadlines from the flag (supported in MS Outlook and also in OWA, the MS Exchange webmail)

3 - support for ONLINE mode in MS Outlook (without offline cache)

4 - support for object backup from third party tools (i.e. direct backup of mailboxes from tools such as Altaro, Veeam, Nakivo, Iperius Bakup, etc...) which have specific functions for MS Exchange in which they can perform backup of the individual mailbox and the recovery of individual emails, which currently does not work with SmarterMail.

5 - support for recovering deleted emails from Deleted Items

6 - support for synchronization of MS Outlook email signatures

I also encourage other users of this forum to point out if there are other important features that are missing

Please upvote if you need these features too!

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

5 Replies

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Brian Bjerring-Jensen Replied

6/3/2024 at 11:50 PM

Microsoft 365 group (formerly known as Office 365 groups), is used for collaboration between teams, both inside and outside your company; by giving them a group email and a shared workspace for conversations, files, and calendars.

Gabriele Maoret - SERSIS Replied

6/4/2024 at 1:17 AM

Hi Brian!

Sorry but I don't understand what you mean... Are you suggesting another missing function?

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Brian Bjerring-Jensen Replied

6/4/2024 at 1:50 AM

Yes :)

Oliver Replied

6/4/2024 at 4:14 AM

Hello Gabriele,

thank you for taking up this topic once again.

Unfortunately, ST will certainly not comment on it this time either!

I think point 4 will be difficult to implement, as SM does not rely on a single database like Exchange, for example, and you first have to find a backup solution provider who will then adapt their software for SM, unless ST would integrate such a solution itself.

I think that point 5 is missing is a big problem. Outlook can be connected to SM via MAPI and the button “Restore deleted items from server” appears in Outlook, but it simply does not work with SM!

Unfortunately, there are enough customers who, when they come from Exchange, expect this function and assume that it will work if the button is also displayed in Outlook. So either ST deactivates the button, which I don't think is possible, or takes care of providing the function in SM.

Best Regards

Oliver