Can't delete Archive Search
Question asked by Rafael Grecco - 5/27/2024 at 11:09 AM

Anyone had this problem before? When we use "Message Archive Search", the search is saved on a summary, like the image below:

When I select any (or all) of this searchs and click delete, it doesn't return any error, I just get the message "Action Succeded", but the searchs are not removed.

Anyone know if this is a know problem or how to fix it? This is not an isolated problem, I got this issue on several domains.

I'm currently running version 100.0.8601.21923 (July 2023). I haven't updated yet because this version is very stable and I didn't get any issues using it (yet).


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Kyle Kerst Replied
Employee Post
I recommend submitting a ticket on this one Rafael. It's possible you may have some formatting issues in that file that are preventing our edits, or the file may be locked preventing us from writing to it.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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