Do you have a ticket open on this yet?

Nope. Didnt bother.... :)

Continues and now missing mails from 1oct 2022 until now.....

Had to reset the timewindow to one month to get the latest emails.

Submitting a ticket might help get to the bottom of this :-) We don't have other reports (or replies on this post) so it might be specific to the affected users/domains unfortunately. 

Done :) 1E6-2DE9EC91-0B12

Thank you! :-) We'll reach out shortly.

Answer from SM Support

Hi Brian,
I was able to replicate the issue entirely and I've escalated this to our development team for further review. Please understand that I'm unfortunately unable to provide a timeline of when this will be addressed by the development team, as it may take them some time to research and review the problem, then implement a solution. However, we will provide you periodic updates on the progression of this resolution. We also ask that you keep an eye on the release notes of future builds for information relating to this functionality.

Ray Burd (rburd)  

 

 

  Hi Brian,
I was able to replicate the issue entirely and I've escalated this to our development team for further review. Please understand that I'm unfortunately unable to provide a timeline of when this will be addressed by the development team, as it may take them some time to research and review the problem, then implement a solution. However, we will provide you periodic updates on the progression of this resolution. We also ask that you keep an eye on the release notes of future builds for information relating to this functionality.

Kind regards,

    Ray Burd
System/Network Administrator
Support
SmarterTools
877-357-6278

Hello,

Thanks for your patience on this while I finished up some testing. As part of our escalation process I went ahead and tested this against our upcoming release (currently in beta) and found these issues are already resolved, which is great news! While I can't recommend upgrading your production environment, we do encourage you to test a clone of the environment/users on a test server using the latest beta releases to confirm the fix. This will allow you to confirm issue resolution and provide any feedback you have along the way. Please let us know if you have any follow up questions on this when you get a moment to review.

Thanks Brian!

    Ray Burd 


Good job by SM :)

Thanks for your follow up and kind words on this Brian. We appreciate your help getting to the bottom of these issues :-) I'm going to leave this thread set to Being Fixed for now since we're still in the beta at the moment.

Youre welcome Kyle. Always appriciated by your kind service and your way of handling things :)