i can't attach files on my online meetings, error "Destination folder does not exist"

Problem reported by Marlon Toro - 4/18/2024 at 6:51 AM

Resolved

Regards community, i'm new using smartermail, i'm using the online meetings on chrome and i can't attach files on my meetings, the error is "Destination folder does not exist", i've checked the file upload permissions for everyone and still having the problem.

Thank you for the support.

3 Replies

Reply to Thread

Zach Sylvester Replied

4/18/2024 at 8:12 AM

Employee Post

Hey Marlon,

Thank you for reporting this issue I was able to replicate it. I will let you know when it has been fixed.

Kind Regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Marlon Toro Replied

5/8/2024 at 5:51 AM

Hi Zach,

I was wondering if the smartermail technical team has been able to obtain any diagnosis or solution to our problem.

Thank you for your valuable support.

Kyle Kerst Replied

5/8/2024 at 6:46 AM

Employee Post

Hello Marlon! This was resolved in release build 8888 per the following release note:

Fixed: Uploading files to Online Meetings results in folder does not exist error.

Once upgraded please give this another test and let us know if you have any more trouble with it. Have a good one!

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

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