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IMAP / Outlook / Favorites / Multiple processes
Problem reported by Brian Bjerring-Jensen - VonBjerring GmbH - 4/14/2024 at 3:42 AM
Submitted
Cannot delete emails from within outlook on an IMAP account.

Favorite folders keeps dissappearing.

Funny named accounts appear in outlook with no account attached to it. You need to close it in outlook to make it go away. Then its asks you to remove the folder 0#¤25 and you dont have any idea to where that name appeared from....

We are about to pull the plug on this and look elsewhere. We cant be beta testers anymore.

[2024.04.14] 10:17:25.599 System.Threading.Tasks.TaskCanceledException: A task was canceled.
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.Listener()
[2024.04.14] 10:17:25.599 imap stopped at 14-04-2024 10:17:25
[2024.04.14] 10:33:09.594 imap started at 14-04-2024 10:33:09
[2024.04.14] 11:20:21.163 System.Threading.Tasks.TaskCanceledException: A task was canceled.
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.Listener()
[2024.04.14] 11:20:21.163 imap stopped at 14-04-2024 11:20:21
[2024.04.14] 11:21:05.269 imap started at 14-04-2024 11:21:05
[2024.04.14] 11:21:05.283 [127.0.0.1:143] Binding(2) Exception: System.Net.Sockets.SocketException (10048): Only one usage of each socket address (protocol/network address/port) is normally permitted.
[2024.04.14]    at System.Net.Sockets.Socket.UpdateStatusAfterSocketErrorAndThrowException(SocketError error, Boolean disconnectOnFailure, String callerName)
[2024.04.14]    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2024.04.14]    at System.Net.Sockets.Socket.Bind(EndPoint localEP)
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.StartListening(IPEndPoint ipEndPoint, db_system_binding_port bindingPort)
[2024.04.14] 11:21:05.283 [127.0.0.1:587] Binding(2) Exception: System.Net.Sockets.SocketException (10048): Only one usage of each socket address (protocol/network address/port) is normally permitted.
[2024.04.14]    at System.Net.Sockets.Socket.UpdateStatusAfterSocketErrorAndThrowException(SocketError error, Boolean disconnectOnFailure, String callerName)
[2024.04.14]    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2024.04.14]    at System.Net.Sockets.Socket.Bind(EndPoint localEP)
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.StartListening(IPEndPoint ipEndPoint, db_system_binding_port bindingPort)
[2024.04.14] 11:21:05.284 [127.0.0.1:993] Binding(2) Exception: System.Net.Sockets.SocketException (10048): Only one usage of each socket address (protocol/network address/port) is normally permitted.
[2024.04.14]    at System.Net.Sockets.Socket.UpdateStatusAfterSocketErrorAndThrowException(SocketError error, Boolean disconnectOnFailure, String callerName)
[2024.04.14]    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2024.04.14]    at System.Net.Sockets.Socket.Bind(EndPoint localEP)
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.StartListening(IPEndPoint ipEndPoint, db_system_binding_port bindingPort)
[2024.04.14] 11:21:05.284 [10.255.10.6:143] Binding(2) Exception: System.Net.Sockets.SocketException (10048): Only one usage of each socket address (protocol/network address/port) is normally permitted.
[2024.04.14]    at System.Net.Sockets.Socket.UpdateStatusAfterSocketErrorAndThrowException(SocketError error, Boolean disconnectOnFailure, String callerName)
[2024.04.14]    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2024.04.14]    at System.Net.Sockets.Socket.Bind(EndPoint localEP)
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.StartListening(IPEndPoint ipEndPoint, db_system_binding_port bindingPort)
[2024.04.14] 11:21:05.284 [10.255.10.6:587] Binding(2) Exception: System.Net.Sockets.SocketException (10048): Only one usage of each socket address (protocol/network address/port) is normally permitted.
[2024.04.14]    at System.Net.Sockets.Socket.UpdateStatusAfterSocketErrorAndThrowException(SocketError error, Boolean disconnectOnFailure, String callerName)
[2024.04.14]    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2024.04.14]    at System.Net.Sockets.Socket.Bind(EndPoint localEP)
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.StartListening(IPEndPoint ipEndPoint, db_system_binding_port bindingPort)
[2024.04.14] 11:21:05.284 [10.255.10.6:993] Binding(2) Exception: System.Net.Sockets.SocketException (10048): Only one usage of each socket address (protocol/network address/port) is normally permitted.
[2024.04.14]    at System.Net.Sockets.Socket.UpdateStatusAfterSocketErrorAndThrowException(SocketError error, Boolean disconnectOnFailure, String callerName)
[2024.04.14]    at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress)
[2024.04.14]    at System.Net.Sockets.Socket.Bind(EndPoint localEP)
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.StartListening(IPEndPoint ipEndPoint, db_system_binding_port bindingPort)
[2024.04.14] 12:19:32.676 System.Threading.Tasks.TaskCanceledException: A task was canceled.
[2024.04.14]    at SmarterMail.Protocols.Common.PooledTcpServer.Listener()
[2024.04.14] 12:19:32.676 imap stopped at 14-04-2024 12:19:32
[2024.04.14] 12:20:23.725 imap started at 14-04-2024 12:20:23
If you have a mix og MAPI and IMAP accounts (more than one) then you cant delete emails from the 2nd added IMAP account.
Tim Uzzanti Replied
4/14/2024 at 10:37 AM
Employee Post
Looks like you had two SmarterMail services running at the same time.  Did you try shutting down SmarterMail at that time?
Tim Uzzanti
CEO
SmarterTools Inc.
Tim Uzzanti Replied
4/14/2024 at 10:38 AM
Employee Post
Also, there is an issue with Outlook and favorites and looks to be an Outlook issue. We are seeing the same behavior with Exhange.
Tim Uzzanti
CEO
SmarterTools Inc.
Havent seen two processes running afaik.


It happened when I uninstalled 8839 and rebooted and then installed 8867.

All IMAP users began to report not fetching mail and I had to reinstall all accounts on my outlook.

Users with only IMAP accounts began to receive mail once the mailservice.exe was running.
Tim Uzzanti Replied
4/14/2024 at 12:18 PM
Employee Post
It is a best to have Task Manager open when you run the installer. There are times the MailService will not close within the Windows default timeout period because it is still processing tasks and requests prior to the shutdown signal.  Unfortunately, we can't control some of the Windows default behaviors around services and shutdown.  

In regards to the Favorite issue, that is an Outlook bug. The same issue is occurring in Exchange.  
Tim Uzzanti
CEO
SmarterTools Inc.
I rebooted the server after the uninstall. That should have killed the process.
Tim Uzzanti Replied
4/14/2024 at 3:47 PM
Employee Post
For some period of time based on what you provided, two processes were running.The service should also not be killed abnormally, otherwise data could become corrupt.
Tim Uzzanti
CEO
SmarterTools Inc.
Thanks Tim :)
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