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Improve Online Help for Gateways
Idea shared by kevind - 3/23/2024 at 3:07 PM
In Progress
This online help page needs a few updates:
Inbound Gateways
Set up an Inbound Gateway to offload processing from your primary mail server

In the "SmarterMail Gateway" section:
  • Enable SmarterMail Gateway Mode -- asks if the inbound gateway server is SmarterMail (of course it is, that's that server you're currently on). Need to change this to ask if the primary/destination mail server is SmarterMail.
  • SmarterMail URL -- the server being used as the inbound gateway. Again, that's the server you're currently on. I'm pretty sure this should be the URL for the primary/destination mail server.
Might be a few more items on this page that could be rewritten to make it clearer as well.

6 Replies

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Derek Curtis Replied
Employee Post
That page was actually consolidated into this: Outbound / Inbound Gateways | SmarterMail Help (smartertools.com) as gateways are configured a bit differently. If you found that page via searching Help, that info is cached, so we'll have to clear that. If you bookmarked the page, it should be handled via a redirect, so we'll check to make sure that's set up properly. Regardless, that page is no longer relevant, so we'll get it cleaned up a bit. 
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Derek, OK, looks like the original link I posted above has been taken down.

The Feb-1 Build take you to this page:

But this new page has the same mistakes.

Kevin
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Derek, FWIW, this should not be marked as resolved. The link you provided:
still has incorrect info as described above. 

The section "SmarterMail Gateway" doesn't make sense, like this sentence:
"The webmail URL for the SmarterMail server being used an inbound gateway."

Just trying to be helpful.
Kevin
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Agreed. I had to try and add a second Smartermail server to use as an outbound gateway and those linked instructions aren't very well laid out.
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Yes, it would be nice if the docs clearly described how to set up both inbound and outbound gateways.

But wait, here's a better idea!  Tune up the UI in "Settings -> Gateways/Failover" to make it clear what you're doing.  Then you wouldn't even need to look at the online help.
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Derek Curtis Replied
Employee Post
Okay, guys. I think we got the confusion surrounding SmarterMail Gateway resolved. We will publish a new version of help, with these changes (and a few other fixes) either later today or tomorrow morning. Sorry for the confusion. I re-read things and agree it was a bit muddled. 
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

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