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Admin access to User Autoresponder
Idea shared by Ricardo Ranieri - 3/22/2024 at 11:45 AM
Proposed
R
Hi

I would like to suggest a feature, the domain admin should be able to edit the user's autoresponder. It often happens that the admin has to add vacation messages, absence messages, etc.
Today it is only possible by logging into the account.

Thank You.
You can already do that using impersonating:
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
R
Hi Gabriel

We know this function for the System Administrator, but not for the Domain Administrator. Alias shouldn't even exist for privacy reasons.
Other solutions like Icewarp allow this functionality without accessing the user's account.
Hi Ricardo!

You're right, only System Admins can impersonate a user (and you're also right that there would be a privacy issue to discuss, but let's say for emergency maintenance purposes it's perhaps acceptable...)

In fact, if a Domain Admin needs to modify an option for a user who is not present in the "Domain Settings" panel, currently the only possibility is to Login in the user's place.

Now, leaving aside privacy issues, there are 2 ways to do this:

1 - enable Domain Admins to see user passwords (...yes, I know, Privacy!!! I advise against it...)

2 - a Domain Admin can set up a temporary password for his users so that he can perform emergency access WITHOUT knowing the user's REAL password (and clearly without changing it).
In this case, therefore, there are fewer privacy problems.
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
+1 on this request.  Domain admins should be able to set auto-responders (out of office messages) for their users.  The oft-maligned Exchange allows this, so why can we not have it?
R
I believe that accessing the user account either by impersonation or by a temporary password is not a good practice. Using the web admin option would still be the best option.
I agree with you Ricardo and hope that this feature will be added in the future.

But unfortunately, until this function is added, these are the only possibilities to do what you ask.
Gabriele Maoret - Head of SysAdmins and CISO at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
J
+1
Agree to this idea
Everyone "+1"ing ideas should make sure to up-vote the OP, too.
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