Admin access to User Autoresponder

Idea shared by Ricardo Ranieri - 3/22/2024 at 11:45 AM

Proposed

I would like to suggest a feature, the domain admin should be able to edit the user's autoresponder. It often happens that the admin has to add vacation messages, absence messages, etc.

Today it is only possible by logging into the account.

Thank You.

9 Replies

Reply to Thread

Gabriele Maoret - SERSIS Replied

3/22/2024 at 1:16 PM

You can already do that using impersonating:

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Ricardo Ranieri Replied

3/22/2024 at 1:50 PM

Hi Gabriel

We know this function for the System Administrator, but not for the Domain Administrator. Alias shouldn't even exist for privacy reasons.

Other solutions like Icewarp allow this functionality without accessing the user's account.

Gabriele Maoret - SERSIS Replied

3/23/2024 at 1:12 AM

Hi Ricardo!

You're right, only System Admins can impersonate a user (and you're also right that there would be a privacy issue to discuss, but let's say for emergency maintenance purposes it's perhaps acceptable...)

In fact, if a Domain Admin needs to modify an option for a user who is not present in the "Domain Settings" panel, currently the only possibility is to Login in the user's place.

Now, leaving aside privacy issues, there are 2 ways to do this:

1 - enable Domain Admins to see user passwords (...yes, I know, Privacy!!! I advise against it...)

2 - a Domain Admin can set up a temporary password for his users so that he can perform emergency access WITHOUT knowing the user's REAL password (and clearly without changing it).

In this case, therefore, there are fewer privacy problems.

AWRData Replied

3/25/2024 at 2:12 AM

+1 on this request. Domain admins should be able to set auto-responders (out of office messages) for their users. The oft-maligned Exchange allows this, so why can we not have it?

Ricardo Ranieri Replied

3/25/2024 at 5:08 AM

I believe that accessing the user account either by impersonation or by a temporary password is not a good practice. Using the web admin option would still be the best option.