Trusted Domains doesn't work
Problem reported by Charalampos Michael - 3/14/2024 at 1:07 PM
Not A Problem
  Although i have the domain into the "Trusted Domains" it checks and moves it to the spam folder. Any ideas ?

btw, i'm using Pop3 Retrieval and have spam checks checked.

Example header:
X-SmarterMail-SpamAction: High | MoveToFolder
X-SmarterMail-TotalSpamWeight: 44 (Trusted Sender - System, DMARC: Skipped (Empty Result))
X-SmarterMail-Spam: Reverse DNS Lookup [Passed]: 0, Null Sender: 0, ISpamAssassin [raw:2,4]: 4, SpamAssassin [raw:-2]: -2, SPF [Fail]: 30, DKIM [None]: 10, _ARC: none, SEM - Black: 0, HostKarma: 0, SpamCop: 0, Backscatter: 0, Barracuda: 0, Truncate: 0, Spamhaus: 0, Surriel: 0, URIBL Black: 0, SEM-URI: 0

2 Replies

Reply to Thread
Zach Sylvester Replied
Employee Post

Thanks for your question. I recommend that you read over this help article. 
Please let me know if you have any questions. 

Zach Sylvester System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
Charalampos Michael Replied
Hello Zach,
  Is there any way to bypass this ? I mean if it's in the Trusted domain to bypass the checks ?

Thank you

Reply to Thread