Build 8832 Outlook Favorite Folders disappearing

Problem reported by Bert Garrett-Tuck - 3/10/2024 at 2:38 PM

Resolved

New issue with 100.0.8832.26515

MAPI accounts & Outlook integration issue.

After upgrade from early Feb build, favorite (favourite) folders disappear from the top left of Outlook.

Adding them back seems to stick until you re-start Outlook. They disappear again.

Running Outlook.exe /resetnavpane seems to restore an old favourites list. Close Outlook. Open it again. The old list of favourites disappears once again.

11 Replies

Reply to Thread

Kyle Kerst Replied

3/11/2024 at 10:47 AM

Employee Post

Hello Bert! I was able to reproduce the favorite loss issue and have escalated the issue to our development team for review.

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Sebastian Linge Replied

3/14/2024 at 11:54 AM

Same on us! We need a fast fix we get many requests about this.

Kyle Kerst Replied

3/14/2024 at 12:24 PM

Employee Post

We have a fix for this now, and I believe we're planning on releasing later today with any luck!

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Zach Sylvester Replied

3/14/2024 at 4:45 PM

Employee Post

Hey Guys,

We just released the new version today. Please download it and try it out. Let us know if you have any issues.

Thanks,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com

Michael Replied

3/14/2024 at 5:38 PM

Download link is broken

https://downloads.smartertools.com/smartermail/100.0.8839/SmarterMail_8839.exe

404 error

Sebastian Linge Replied

3/14/2024 at 10:08 PM

Link are broken... not working to download.

Michael Replied

4/5/2024 at 7:46 AM

Just installed Build 8860 last night and we're seeing the Favorites folders disappear again from the top left of Outlook. They disappear at random intervals as far as we can see. Adding them back seems to persist through re-start of Outlook. But at some interval, they disappear again. In our case the disappearing folders are IMAP mailboxes (Gmail and others). The MAPI folders marked favorite stay.