EAS Stop SYNC

Problem reported by Marcos Martin - 2/6/2024 at 4:33 AM

Known

Hello, since Friday, February 2nd, we have been receiving reports from an increasing number of customers that their email synchronization in Outlook has stopped working. It gets stuck in a loop waiting for the server, and all folders remain unupdated. Even creating a new profile in Outlook doesn't resolve the synchronization issue.

In the Smartermail log, the only thing I notice is numerous entries like: [2024.02.06] 11:58:52.757 [540249265] IN: FolderSync (13 bytes) ... but nothing more.

8 Replies

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Marcos Martin Replied

2/6/2024 at 5:18 AM

Quick update... it seems something related with an Outlook update.

https://www.reddit.com/r/sysadmin/comments/1ajnfqq/comment/kp261d5/?context=3

Marcos Martin Replied

2/6/2024 at 5:37 AM

Temporal fixed by rollback to Office version: 16.0.17126.20132

Use this

https://support.microsoft.com/en-gb/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

And create the file Config.xml with this

Kyle Kerst Replied

2/6/2024 at 8:48 AM

Employee Post

Microsoft is phasing out support for EAS in Outlook quickly (along with various other features and workarounds we've used here in support for years) so I recommend getting moved over to MAPI as soon as possible. Microsoft has a habit of forcing these changes eventually so you don't want to be stuck when you can't downgrade!

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

IT Graffiti Replied

2/7/2024 at 2:42 AM

Is the latest version of Smartermail also impacted by the same issue?

GRAFFITI s.r.l. Riva del Garda (TN), I-38066 – Località Pasina, 46 website: www.graffiti.it

Tim Uzzanti Replied

2/7/2024 at 3:08 AM

Employee Post

Microsoft implemented EAS into Outlook and realized it wouldn't work as a desktop protocol. It is full of bugs and Microsoft discontinued support for EAS in Outlook.

Microsoft has tried to do everything to remove it from Outlook. Any bugs or issues will not be resolved because Microsoft has decided its legacy.

Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com

IT Graffiti Replied

2/7/2024 at 3:37 AM

What recommendations do you have?

GRAFFITI s.r.l. Riva del Garda (TN), I-38066 – Località Pasina, 46 website: www.graffiti.it

Zach Sylvester Replied

2/7/2024 at 8:37 AM

Employee Post

Hello,

Instead of using EAS, it is recommended to use MAPI/EWS with Outlook desktop. If you have any further questions or concerns, please don't hesitate to contact our support department. You can do this by logging into your account at smartertools.com, then going to "My Tickets" and clicking on "New Ticket".

I hope this information helps.

Kind regards,

Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com