Some time ago I asked if we could have improved log searches under Troubleshooting. Frequently customers will ask why they didn't get an email, or an email they sent didn't arrive, and it usually takes a very long time to piece together a life-cycle trail of the email that was sent through the SMTP, IMAP, Delivery, Declude, etc log files, copying and pasting into Textpad, sorting pasted sections into a semblance of order so you can see what the heck happened.

I suggest an inclusive log searching option (keep what you have now, add this as "advanced") that would allow searching From and To addresses on a specific date (not a range), and have the search look through *ALL* the logs, including MailSniffer, Declude and any other anti-virus etc on the server, and sort all the hits in chronological order so you can see when it hit the server first, and follow along the log outputs to see where it got caught up. I understand that each applet may use a different ID schema, but there has to be a way to reign all these logs into something that works.

I'm currently dealing with a customer that tried to email me, we're both on the same email server, and the message doesn't even appear in the SMTP log. It's in his Sent Messages folder, twice, with my correct email address, but... nothing. I'm not sure where to start looking.

Thoughts and up votes would be appreciated.