Hey Stefan,
I'm sorry to hear that you're having this issue. Please log in to your
SmarterTools.com account then go to My Tickets after this click new ticket. Opening a support ticket is our official channel to provide support to customers. Support is also part of what is included when you purchase/renew a license.
Kind Regards,
Zach Sylvester
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
www.smartertools.com