partnership emclient

Question asked by Sabatino - 11/23/2023 at 1:45 AM

Answered

ADDED: eM Client partnership re-released.

how? What changes have been made?

I saw that it can now be activated domain by domain.

But beyond this, is there any further news?

Are domain administrators still contacted when we activate the option on the domain?

Sabatino Traini
Chief Information Officer

Genial s.r.l.
Martinsicuro - Italy

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Sabatino Replied

11/29/2023 at 2:25 AM

Bump...

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

Marc Rainville Replied

11/29/2023 at 7:12 AM

Employee Post Marked As Answer

Hello Sabatino,

We do not notify contact domain administrators. When this feature is enabled for domains, domain admins will have access to a page where the can request the offer. After requesting the offer, a verification code is sent to the requesting domain admin.

I hope this answers your question.

Marc Rainville Software Developer SmarterTools Inc. www.smartertools.com

Sabatino Replied

11/29/2023 at 8:31 AM

Partly.

I remain very opposed to the fact that domain admins can buy on their own at a discount.

Then they still want assistance from us. It would have been preferable at least for the server admin to be involved and for the server admin's reseller account to be used (if he has one of course)

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

Gabriele Maoret - SERSIS Replied

11/29/2023 at 10:08 AM

I agree with Sabatino...

Better than nothing, but not completely satisfied.

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Sabatino Replied

12/1/2023 at 2:07 AM

Yes Gabriele. Inside a product that we admin pay for, if an external product is proposed it would be appropriate for it to be purchased through us in some way.

Sabatino Traini Chief Information Officer Genial s.r.l. Martinsicuro - Italy

YS Tech Replied

12/1/2023 at 5:46 AM

I assume this is only in Beta, no actual release for the live version yet (I just spent a few minutes looking for it ;o) and couldn't find it)?

PS. I would agree that having server admin over the offer would be preferable. Maybe an option to enable the option for clients. Under Domains > Options > Features > or something?

Thanks

Gabriele Maoret - SERSIS Replied

12/1/2023 at 5:57 AM

Only BETA, yes...

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