Thunderbird 120.0b3 (64 bit)

Problem reported by Sabatino - 11/7/2023 at 6:57 AM

Submitted

SmarterMail Enterprise 100.0.8664

strange behaviour

If you write a simple message from Thunderbird with accented characters (àòùè), if only text format is sent, if I read it via emclient 9.2.2157 the characters are not encoded correctly. No problem if you send in html format with Thunderbird.

thunderbid format default is automatic and simple messages are sometimes sent in text format.

In webmail the display is correct, even from Outlook, but the problem also occurs on a smartphone with a Samsung mail client.

I don't know if it's a problem to report to emclient or SM

If I send the same message to a @gmail.com account and read it via emclient I have no encoding problems.

Sabatino Traini
Chief Information Officer

Genial s.r.l.
Martinsicuro - Italy

4 Replies

Reply to Thread

Zach Sylvester Replied

11/7/2023 at 7:26 AM

Employee Post

Hey Sabatino,

Thanks for reaching out to SmarterTools regarding this issue. I took a look but I didn't see a download link for 120 on their website it looks like they only have 115. Are you also able to replicate this issue on the current public release of Thunderbird?

Thank you,

Zach Sylvester

Software Developer
SmarterTools Inc.

www.smartertools.com

Sabatino Replied

11/7/2023 at 8:25 AM

yes

I confirm that the behavior is the same with version 115.4.1 (32bit)

Sabatino Traini
Chief Information Officer

Genial s.r.l.
Martinsicuro - Italy

Kyle Kerst Replied

11/7/2023 at 10:53 AM

Employee Post

Hello Sabatino! Can I have you double-check what encoding options are selected for composing/reading messages in eM Client and Thunderbird in this scenario? If one or both isn't sending font data in the correct encoding this could explain the behavior you're seeing in testing across different versions. Let me know what you find! :-)

Kyle Kerst

Lead Internal Network/System Administrator

SmarterTools Inc.

smartertools.com