Smartertrack SSL not working but redirecting to https

Problem reported by Heimir Eidskrem - 10/13/2023 at 11:28 AM

Submitted

Something went wrong when I tried to add SSL.

I thought it was working when I enabled "force traffic to SSL" but its not.

Now I can't get into the site.

I get a 503 error.

How can I turn off the force to SSL when the site is not running?

Heimir

8 Replies

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Heimir Eidskrem Replied

10/13/2023 at 11:49 AM

the site is helpdesk.smartcloudllc.com

you can see that it shows a valid SSL but gives the 503 error.

Employee Replied

10/13/2023 at 3:17 PM

Employee Post

Hi Heimer,

I’m sorry you’re having trouble accessing your SmarterTrack site! I’m traveling in the car at the moment, so I’m not able to access your SmarterTools account and check out your licensing details, but I wanted to get you some help.

If you use SmarterTrack on our your own server, you can run this query against your database to turn off the “force HTTPS” setting:

update [DB_NAME].[dbo].[st_GlobalSettings] set SettingValue = 'False' where SettingName = 'forcehttpstraffic';

If you use our Hosted SmarterTrack site, you should always be able to access your primary site, site.SmarterTrack.com.

I hope this helps! Let me know if you still have trouble accessing your site. This article on securing SmarterTrack with Let’s Encrypt may also be useful:

https://portal.smartertools.com/kb/a3552/securing-smartertrack-with-lets-encrypt.aspx

Heimir Eidskrem Replied

10/13/2023 at 4:36 PM

Thank you Andrea,

The site has a cert, you see it when you go to helpdesk.smartcludllc.com.

Not exactly sure why it’s not working. Using the same setup as we have on the smartermail server with certifytheweb…

Will edit that record.

echoDreamz Replied

10/13/2023 at 9:42 PM

The 503 error is most likely not related to SmarterTrack, it's something with IIS or the site's configuration. Did you check the "System" event log to see if there are warnings or errors for the WAS or IIS-APPHOSTSVC source?

Heimir Eidskrem Replied

10/14/2023 at 9:09 AM

@Andrea

That worked as you said.

Thanks

@echodreamz

I agree, its something there. Have not looked at it yet.

Heimir Eidskrem Replied

10/14/2023 at 10:54 AM

The smartertrack install is using IIS so how can you have IIS not use it.

Just like smartermail setup.

echoDreamz Replied

10/14/2023 at 8:13 PM

I would think if another app was using port 443, IIS not respond a 503 at all, since it would be unable to bind to it.

echoDreamz Replied

10/15/2023 at 2:19 PM

I’ve also seen permission issues cause 503s, wrong app pool credentials, too many app errors, or just weirdness with IIS that went away with a reboot.

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