Hi Heimer,
I’m sorry you’re having trouble accessing your SmarterTrack site! I’m traveling in the car at the moment, so I’m not able to access your SmarterTools account and check out your licensing details, but I wanted to get you some help.
If you use SmarterTrack on our your own server, you can run this query against your database to turn off the “force HTTPS” setting:
update [DB_NAME].[dbo].[st_GlobalSettings] set SettingValue = 'False' where SettingName = 'forcehttpstraffic';
If you use our Hosted SmarterTrack site, you should always be able to access your primary site, site.SmarterTrack.com.
I hope this helps! Let me know if you still have trouble accessing your site. This article on securing SmarterTrack with Let’s Encrypt may also be useful:
Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com