Back to Community Threads
0
how to allow
Question asked by Somkiat Apisuttimaitree - 9/21/2023 at 2:17 AM
Answered
I sent email  


There are still messages coming back.

A virus has been detected in a message sent from "admin@d-bright.co.th" to SUDAN / DATAI2 . The message was not delivered. Subject: RQ quotation DWG 23-1056 / U-ing Virus Type: Unknown

1 Reply

Reply to Thread
0
Employee Replied
9/21/2023 at 2:05 PM
Employee Post Marked As Answer
Hi Somkiat,

I'm sorry to hear that you're having trouble with false positives and the antivirus. If your antivirus actions are set to Quarantine, you can recover/resend the messages from there. 

For a deeper review, I'd encourage you to open a ticket with the Support Department.
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Microsoft Defender Antivirus and Virus Scanner ExceptionsSmarterMail > Troubleshooting
Setting up Email Signing (DKIM) for a DomainSmarterMail > Domain/User Configuration and Management
Reducing ClamAV False PositivesSmarterMail > Troubleshooting
Spam and Security Checks for IPv6 SystemsSmarterMail > Antispam and Antivirus
Set up SmarterMail as an IIS Site in IIS 10SmarterMail > Server Configuration and Management