how to allow
Question asked by Somkiat Apisuttimaitree - 9/21/2023 at 2:17 AM
I sent email  

There are still messages coming back.

A virus has been detected in a message sent from "admin@d-bright.co.th" to SUDAN / DATAI2 . The message was not delivered. Subject: RQ quotation DWG 23-1056 / U-ing Virus Type: Unknown

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Andrea Free Replied
Employee Post Marked As Answer
Hi Somkiat,

I'm sorry to hear that you're having trouble with false positives and the antivirus. If your antivirus actions are set to Quarantine, you can recover/resend the messages from there. 

For a deeper review, I'd encourage you to open a ticket with the Support Department.

Andrea Free
SmarterTools Inc.


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