8657 Domains are gone??

Problem reported by Brian Bjerring-Jensen - 9/18/2023 at 5:20 AM

Resolved

Some of the domains on the server are gone and clicking on them reports this error. Anyone seen that before?

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Brian Bjerring-Jensen Replied

9/18/2023 at 5:26 AM

Same as this

https://portal.smartertools.com/community/a94151/a-domain-suddenly-no-longer-works-error-object-reference-not-set-to-an-instance-of-an-object.aspx

Kyle Kerst Replied

9/18/2023 at 5:52 AM

Employee Post

Hey Brian, sorry to see you're having issues with these domains! I'm going to get a ticket started (if you don't already have one open) so we can take a look as it looks like these domains might have something going on inside of their JSONs that our new detection code is triggering on.

Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

Andrea Free Replied

9/21/2023 at 5:06 PM

Employee Post

Hi Brian,

This was resolved in Build 8644. Thank you for your patience while we got this point. Please upgrade and let me know if you have any other trouble.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Gabriele Maoret - SERSIS Replied

9/22/2023 at 1:20 AM

The build is 8664, not 8644...

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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