Error Log - vers. Enterprise 100.0.8629.18139 (Aug 17, 2023)
Problem reported by BMark - 8/23/2023 at 4:51 AM
Hello, we have installed the SM 8629 enterprise version and everything seems to be fine, but in the error logs I am finding many of these reports:

[2023.08.23]    at MimeKit.MimeParser.ParseMessage(Byte* inbuf, CancellationToken cancellationToken)
[2023.08.23]    at MimeKit.MimeParser.ParseMessage(CancellationToken cancellationToken)
[2023.08.23]    at MimeKit.MimeMessage.Load(ParserOptions options, Stream stream, Boolean persistent, CancellationToken cancellationToken)
[2023.08.23]    at MailService.Mailboxes.MailMessageBase.GetProtocolAttachments(Boolean includeData, Int32 indexToFind, Boolean includeWinMailData, Boolean includeEventsAndTasksAsAttachments, Boolean mapi)
[2023.08.23] 08:07:34.369 GetProtocolAttachments Exception Info Stored: F:\SmarterMail\Domains\**************\Users\info\Mail\Sent Items\2013_2_26.grp:62 | Exception: System.FormatException: Failed to parse message headers.
Has this been encountered by anyone else?
What are they? What is it due to?



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Brian Bjerring-Jensen Replied
Doesnt appear here.
Kyle Kerst Replied
Employee Post
This error seems to point at an email or attachment on an email in this user's account that is problematic. Can you submit a ticket on this so we can help track it down please?
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278

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