TO and CC fields Empty
Problem reported by Manuel Martins - 7/24/2023 at 9:44 AM
In some sent itens the TO field gets emtpy after sent,
The Sender sees the TO field empty in "sent itens" and the receiveir receives the email but does not see imself on the email received "Inbox" neither the CC contacts.
This behavier only happens somestimes, random, does anybody is having the same problem ?

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Kyle Kerst Replied
Employee Post
Hello Manuel, I'm sorry you're having issues with this! I saw something similar recently due to bad Contact entries in the affected user's Outlook client. Could there be something going on there for the affected user? When you see this again, check the sent message in the user's email client and see if it has a recipient listed there. Let me know what you find!
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278

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