Exclude (whitelist) domains from being treated as an External Sender and getting domain's caution message

Idea shared by Michael - 6/20/2023 at 1:24 PM

Completed

This would be an enhancement to the feature in:

https://portal.smartertools.com/community/a94012/caution-message-for-incoming-mail-outside-the-domain.aspx

We think that we should be able to whitelist certain domains from NOT getting the body text. Essentially exclude certain domains from being treated as an "External Sender." Because... We have a couple official company tools/services that we consider internal that we'd like not to add the message to. It'd be nice to exclude certain domains from the warning.

We've submitted an enhancement to Smarter Tools on the idea, but we'd like to see if the Community supports this new feature.

9 Replies

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Jay Dubb Replied

6/20/2023 at 1:38 PM

+1 as long as the exclusion is optional, admin-selectable.

Patrick Jeski MB Replied

6/20/2023 at 1:57 PM

This. My IT guy told me basically it’s the only way he’ll allow me to enable the feature.

Gabriele Maoret - SERSIS Replied

6/20/2023 at 10:39 PM

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Michael Replied

6/23/2023 at 12:57 PM

Nice! Hoping we get eyes from Smarter Mail developers soon enough.

Jay Dubb Replied

6/23/2023 at 2:24 PM

I'll take this thought a step further. On the whitelisting page, when a domain is added, have a switch to indicate whether or not THAT domain should be excluded from the "external" banner.

There are some senders we want to whitelist but still make apparent it's coming from outside. And then there are other senders (partners) who should be both whitelisted AND exempt from the banner.

A one-size-fits-all banner to exempt the "external" banner on whitelisted domains is too broad of a brush.

Juan Lai Replied

8/21/2023 at 10:53 PM

I suppose at least SmarterMail should provide a button to bypass the same host from treating as an external sender, or allow to exclude ips or domains since they are trusted.

Thanks!

rds

Juan Lai