I am not positive what this means, but it might hint at us having trouble accessing a file in your account. Are you logged in to a system administrator or user account when this happens? In user accounts you'll find there is a connected_ips.json file and I suspect this might be problematic for your account. We do archive backup copies of those files going back a week or so, so worst case you might be able to restore it from there if it is corrupted. Let me know what you find out!
Kyle Kerst
IT Coordinator
SmarterTools Inc.
www.smartertools.com