Failed to load IPS message
Question asked by Jose Gomez - 6/15/2023 at 5:03 AM
Anyone know what the message “Failed to load IPS” in the admin console of Smartermail means?

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Tan Replied
Can provide screenshot to have a look?
Kyle Kerst Replied
Employee Post
I am not positive what this means, but it might hint at us having trouble accessing a file in your account. Are you logged in to a system administrator or user account when this happens? In user accounts you'll find there is a connected_ips.json file and I suspect this might be problematic for your account. We do archive backup copies of those files going back a week or so, so worst case you might be able to restore it from there if it is corrupted. Let me know what you find out!
Kyle Kerst
System/Network Administrator
SmarterTools Inc.
(877) 357-6278
Jose Gomez Replied
Thanks for responding. What I get is a red toast message that says exactly "Failed to load IPS". What do I do to troubleshoot, identify, and solve this issue? The weird thing is that it's not all the time.

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