[Smartermail 8531] slow mail boxes only 1 to 500

Problem reported by luca seveso - 5/12/2023 at 1:01 AM

Submitted

Good morning

we have a seriously problem. only one mailboxes (1 to 500) is very slow.

I try to delete some message but nothint, this problem is appear after build 8524 upgrade!

The problem is when we try to wrote new message, to reply but not to open a message.

Please help me!

I have to resolve this problem as soon as possibile

7 Replies

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Kyle Kerst Replied

5/12/2023 at 1:40 AM

Employee Post

Hi Luca I’m sorry you’re having these issues! Larger message threads were problematic in this build, and we have since released a new build including a fix. Can you try that please?

Kyle Kerst Lead Internal Network/System Administrator SmarterTools Inc. smartertools.com

luca seveso Replied

5/12/2023 at 1:50 AM

Hi Kyle

i just install the last build 8531 but the problem is not resolve, there is another build?

luca seveso Replied

5/12/2023 at 2:17 AM

The stranger case is that mailbox now is not the largest on the domain

luca seveso Replied

5/14/2023 at 1:51 AM

Hello, there is a fix about my problem??

Thanks

echoDreamz Replied

5/14/2023 at 11:17 PM

Probably not since the last 2 days have been a weekend… they will return Monday into the office.

Howell Dell Replied

5/15/2023 at 7:28 AM

I would search the SmarterMail Stor for JSON Files and look for files over 3MB. If you find any large ones let me know.

Terry Froy Replied

5/15/2023 at 2:52 PM

I have had an almost identical problem with a customer mailbox since Build 8495.

The problem with their mailbox was traced to the 'Suggested Contacts' folder containing a *LOT* of contacts added there by some version of Outlook.

The folder was deleted, through the SmarterMail web interface, and performance was significantly improved and our SmarterMail server is no longer pegged at 40% CPU utilization with the disk constantly churning itself to death.

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