Hey Brian! I just gave this a quick test on a couple of accounts on both existing and new Outlook profiles but did not see the same behavior. In fact, my unread counts didn't change at all. Did you have to restart Outlook after issuing the resync request or did this happen right away? Probably best to get a ticket going on this one so we can track it. Thanks Brian!
Kyle Kerst
IT Coordinator
SmarterTools Inc.
www.smartertools.com