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SM 8517/8531 Resync User protocols shows lots of unread mails with no sender
Problem reported by Brian Bjerring-Jensen - 5/10/2023 at 12:38 AM
Submitted
Explain this....



After I began resyncing protocols for my own account then unread mails started showing in subfolders and the number is climbing all the time. Now close to 2500 mails and they all look the same.
No sender address.

Has anybody tried this?

6 Replies

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Mostafa Karimi Replied
HI, 
I haven't the same issue but there are plenty of emails in my domain sent without sender , and also CCs removed, which is very odd. I had open support ticket already for both of them. I suggest you to open a support ticket too.
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Kyle Kerst Replied
Employee Post
Hey Brian! I just gave this a quick test on a couple of accounts on both existing and new Outlook profiles but did not see the same behavior. In fact, my unread counts didn't change at all. Did you have to restart Outlook after issuing the resync request or did this happen right away? Probably best to get a ticket going on this one so we can track it. Thanks Brian!
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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Brian Bjerring-Jensen Replied
It happened right away when  I hit resync. The mails are still in my inbox without senders. I am glad they are sorted in subfolders.
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Kyle Kerst Replied
Employee Post
Interesting, thanks for clarifying that Brian. They look to be individual messages, so I wonder if you might have some EMLs referenced in your mailbox.cfg that aren't actually there. Let's get a ticket going on this and we can get a copy of the account to look into those possibilities. 
Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com
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Brian Bjerring-Jensen Replied
You have the access allready so pls. go ahead :) Just dont delete anything.


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Brian Bjerring-Jensen Replied
8530 today

Terminalserver user:

Local Outlook on local pc

Every single one has no sender in the address field


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