Build 8517 - Message Archive Issues
Problem reported by Brian Davidson - 5/3/2023 at 4:39 AM
We just upgraded to Build 8517 (Enterprise). Our settings are that some, but not all, domains use message archiving. One domain was experiencing inconsistent results so I initiated an archive re-index for that domain. I have noticed the following issues since:

  1. Even after several hours, the archives search for that domain resulted in an "Index in progress" notice when trying to search archives as a domain admin. The domain archive is about 6GB.
  2. From the Admin login, we are unable to do any archive searches. The search box indicates "Archive is currently disabled. Nothing to search."  Completing search fields does not activate the "save" button.
We resolved issue #1 when the SM service restarted. Issue #2 remains.  When logged in as admin for the domains with archiving turned on, everything works as expected.

Are either of these expected behaviors or has anyone else experienced this?

2 Replies

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Seph Parshall Replied
I have similar problem.
Kyle Kerst Replied
Employee Post
Issue number 2 is an expected result I believe, based on the configuration. We separated the system and domain-level archival functionality, but both are still accessible from a system administrator account. For domain level archives you can view these by clicking on that domain from the Manage page and then using the Message Archive Search tab. For system level archives however you'll need to navigate over to Settings>Message Archive Search instead. 

If you have a backup of your JSON configuration files from pre-upgrade you can review these to confirm placement of the original archive directories as well. Please don't hesitate to submit a ticket with us on this if you need a hand :-)
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com

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