SM Build 8496 - Trusted Senders Redirect to Junk Mail Folder
Problem reported by Douglas Brantley - 4/13/2023 at 9:41 AM
I have seen and our users are experiencing numerous redirections of email addresses in Trusted Sender lists (System, Domain, User) to the Junk Mail folder.

The Trusted Senders email addresses have been on the list(s) for many, many years.


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Zach Sylvester Replied
Employee Post
Hey Douglas, 

Thanks for reaching out to the community regarding this inquiry. Senders are no longer treated as trusted if they fail SPF or DKIM. Can you confirm if this is the case or not?

Thank you, 
Zach Sylvester Software Developer SmarterTools Inc. www.smartertools.com
Douglas Brantley Replied
I am reviewing Trusted Senders message headers now.

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