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Problem with Connectivity-EmailRetrieval-IMAP (AUTOMATIC): after a while it crashes and doesn't import anything anymore
Problem reported by Gabriele Maoret - SERSIS - 3/30/2023 at 2:15 AM
Submitted
SmarterMail BETA 8482

Connectivity-EmailRetrieval-IMAP (AUTOMATIC) does not work as expected:
Once configured, it starts downloading emails from the origin server, but after a while it stops working and doesn't download anything anymore (it can't complete even the first round of importing).

Tested with MS Exchange OVH accounts on different servers (so it's not a problem of the single Exchange server...).

To give an example:

- from an account with about 32GB of Mail on an MS Exchange server it imported 8.2GB of data and then stopped.


I tried switching from AUTOMATIC to MANUAL and then after a while back from MANUAL to AUTOMATIC to see if it started downloading emails again, but nothing changed.

I've cleared and reconfigured MAIL RETRIEVAL several times, but each time they crash after a while.


NOTE: In the old stable SmarterMail v.8451 everything works and never crashes.
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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Gabriele Maoret - SERSIS Replied
UPDATE: after a few more tests this seems to be realed to single MS Exchange accounts...

With some MS Excvhange accounts it works correctly, with some others it stops working after a while.
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
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Andrea Free Replied
Employee Post
I've started a support ticket so we can look into this further.

Thank you, 

Andrea Free
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Gabriele Maoret - SERSIS Replied
Sorry Andrea, but I prefear open a ticket myself so I can see it under my account in SmarterTools portal...

I'll do that next week, because I'm a little busy with other tasks in theese days..
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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