1
Junk Email With Trusted Sender
Problem reported by John Marx - 3/28/2023 at 8:01 AM
Submitted
This client every email arrives in junk. It is trusted. I receive 5-10 messages per day from this client. Old version was about 20%. Now it is 100%. At least the consistency is there. What settings can I add to trust them? I've added the email as a trusted sender as well on the domain level. If they weren't using @gmail.com I would add the domain as a trusted sender (that's what I had to do with Chase bank).

Return-Path: <xxxxx@gmail.com>
Received: from mail-pj1-f46.google.com (mail-pj1-f46.google.com [209.85.216.46]) by mail.fawkesdm.com with SMTP
    (version=TLS\Tls13
    cipher=Aes256 bits=256);
   Tue, 28 Mar 2023 09:37:37 -0500
Received: by mail-pj1-f46.google.com with SMTP id e15-20020a17090ac20f00b0023d1b009f52so15313455pjt.2;
        Tue, 28 Mar 2023 07:37:37 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20210112; t=1680014256;
        h=to:subject:message-id:date:from:mime-version:from:to:cc:subject
         :date:message-id:reply-to;
        bh=mh77crsu0gA3EsImBR93JfCDPpWBhr6HGbhgrd40+WA=;
        b=dp3Etf4NRqOFfnW+d8N7STUiZSwQBfjlDa6iW0LV113bVtg8BhsVrmDSaBYMwuip/S
         BHq9UL4XWd3mjPFeLkILDjPe0eQFr4WO/JqDQ/okKGucNlQPAiALpF5RG1ZuV4n4xQCG
         fY00vJ01+RkKvtyuwrivlKlysyeSCq33plSSxJIY1lFOkp30olMD02mWLBXnjtpJh12J
         UuPYKJHOAGODPg6Sxzrgb5vl6WQDloZqU60YSWsi2oHilf/9zCJVe+5BcSG/PFQ8p1oC
         YtZ3niEZnn2rD/uBdYwPp58W7293stuEJU+Fr6fWg7TVRFhS9/Fifeex8bSvSYcW+cUb
         gZng==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20210112; t=1680014256;
        h=to:subject:message-id:date:from:mime-version:x-gm-message-state
         :from:to:cc:subject:date:message-id:reply-to;
        bh=mh77crsu0gA3EsImBR93JfCDPpWBhr6HGbhgrd40+WA=;
        b=sEyn+NMH7NhnZ8Bjswcl6UmUK2apolWpgVxK3ygTmW0hqJBJrrKKRm8a9LvEOsO6oh
         Q09iuESs8BHxioYOYUwo9Uiqh9csOdZ2IjtmUBloY3flz/oOI1q5CQZZn1ZvJucIeF/d
         oBmAlQy0Q4s5VWBAI2MivpUgU6Iwy8yf1n4PJFUZqG/T0DOyNDcd/mrLqfb33DUVfYuu
         03wqkwC3OfJQMVtcz/gqdo6dzVMLsqL1yhDipFsbnQxJx/qOJJ/f34GYVcUFvM+4vfuO
         wt1b6OsNHSDvw1+zLhrqn8UBTMP/pvJfyWvtQ5sq7+r3RqW54Wn0c6ico7sLaBZglsHi
         Iwsg==
X-Gm-Message-State: AAQBX9feCtnzyfy482sFaZ43Rh/QvqrfEZJfzpV2Ko4bQ+TGiv9QbVPx
    FEUp6WuuP3lYx2eNg589ZaDUTKnkmeyxQiGVYjMs/oNjfiM6hg==
X-Google-Smtp-Source: AKy350ZEHFiPIa1NkrF9toMy4IaDjkcfDlJXzGOWAJ1QQcs493gtw3hgSFINZgxt/ob7sXwfqI9N8lU1Y+5/uGUavCE=
X-Received: by 2002:a17:902:f693:b0:1a1:8bf0:a75a with SMTP id
 l19-20020a170902f69300b001a18bf0a75amr5667593plg.13.1680014255016; Tue, 28
 Mar 2023 07:37:35 -0700 (PDT)
MIME-Version: 1.0
From: Leslee McGowan <xxxxx@gmail.com>
Date: Tue, 28 Mar 2023 09:37:23 -0500
Message-ID: <CAK8_8XEQKL7nLKa_jxC+-CCNb_2+7xLUf_a6kDjZ4gW=aQktbg@mail.gmail.com>
Subject: Text and Email Notifications
To: John Marx <john@fawkesdm.com>, "xxxxx" <xxxxx@gmail.com>, va@fawkesdm.com
    xxxxx <xxxxx@gmail.com>
Content-Type: multipart/mixed; boundary="000000000000e3e8de05f7f6cc8f"
X-SmarterMail-Spam: Reverse DNS Lookup [Passed]: 0, SPF [Pass]: 0, DKIM [Pass]: 0, DMARC [passed]: 0, SpamCop: 0, Spamhaus - CSS: 0, SEM - Black: 0, UCEProtect Level 1: 0, SORBS - NoMail: 0, MailSpike L3: 0, CBL: 0, SORBS - Recent: 5, UCEProtect Level 2: 0, SORBS - No Server: 0, Truncate: 0, HostKarma - Blacklist: 0, UCEProtect Level 3: 0, SORBS - Abuse: 0, Backscatter: 0, Surriel: 0, SpamRats: 0, URIBL Black: 0, SEM-URI: 0, SURBL: 0
X-SmarterMail-TotalSpamWeight: 0 (Trusted Sender - Domain)
X-SmarterMail-SpamAction: None | NoAction

5 Replies

Reply to Thread
0
Kyle Kerst Replied
Employee Post
Hello John! I think this is likely your email client moving those messages as evidenced by the lack of spam weight in the headers:

X-SmarterMail-TotalSpamWeight: 0 (Trusted Sender - Domain)
X-SmarterMail-SpamAction: None | NoAction

When we see a spam weight of 0 we do not move the message to junk mail. Its possible you may also have a rule set up on the account that is doing this erroneously. What email clients do you connect to this account with?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
John Marx Replied
My email client is SmarterTools Webmail, so I believe you would be intimately familiar with it. ;)

0
Kyle Kerst Replied
Employee Post
I AM familiar with that luckily enough ;-) Interesting! In that case I would suspect a Content Filtering rule or event configuration of some kind. Do you have anything set up in there? These would be within the Settings area.
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
John Marx Replied
Many content filtering but none are set to put items into the Junk folder. Is there a way I can just turn the rules off (without deleting) or exporting the rules, deleting, and then later re-import them? I'll be glad to test to see.
2
Matt Petty Replied
Employee Post
Probably not the easiest solution if you have a lot of rules but I've added arbitrary conditions that'll never hit to rules I didn't want to fire, then remove the conditions when I'm done. 
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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