Please remove CYREN products references anywhere (logs, reports, licensing, settings...) in the new builds, as they are not supported anymore...

Problem reported by Gabriele Maoret - SERSIS - 3/21/2023 at 2:24 PM

Resolved

Please remove CYREN products references in logs, reports and licensing information from new builds, as they are not supported anymore...

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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Gabriele Maoret - SERSIS Replied

4/5/2023 at 6:55 AM

In the new SmarterMail stable 8495 Cyren Add-Ons are still visible...

Please remove them as they are non functional...

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Reto Replied

4/5/2023 at 9:58 AM

Currently Cyren is still working.

I'm aware that this will change, but until then I'm happy to use my paid service.

Gabriele Maoret - SERSIS Replied

4/5/2023 at 10:49 AM

Is it still working? Our has stopped working some time ago ...

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Reto Replied

4/5/2023 at 11:08 AM

I would say yes. We have charts with different values for confirmed, suspected, bulk and unknown spams and in the header we have the Cyren (Comtouch) X-CTCH-RefId entry.

Andrea Free Replied

4/5/2023 at 11:38 AM

Employee Post

Hello Gabriele,

We are preventing customers from purchasing NEW subscriptions of Cyren. However, existing subscriptions will continue to work for the foreseeable future. The reason Cyren stopped working in your installation is because the existing subscription expired, and you were unable to purchase a new one with your renewal.

At some point, all existing subscriptions will expire, and we will remove Cyren from the interface at that time.

Kind regards,

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com

Gabriele Maoret - SERSIS Replied

4/5/2023 at 12:57 PM

Thx Andrea!

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Tim Uzzanti Replied

4/5/2023 at 2:09 PM

Employee Post Marked As Resolution

This isn't an overnight process, it will take some time.

Cyren is working as expected and should continue to do so until we replace it with our own solution. We have removed it for purchase for new customers and upgrades.

Tim Uzzanti

CEO

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

Gabriele Maoret - SERSIS Replied

4/5/2023 at 2:10 PM

Thanks guys (@Andrea and @Tim) for the explanation!

Gabriele Maoret - Head of SysAdmins at SERSIS

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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