mails are not coming from outside to Smarter Mail.
Question asked by Mahesh Kommi - 3/1/2023 at 1:50 AM
we have been installed Smarter Mail setup 16X, and from Smarter Mail we are being able to send mails to everyone (inbound & outbound), but not able to receive mails from external mailbox to Smarter Mail.

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Heimir Eidskrem Replied
How do we assist you if you dont provide any info on your setup.
Did you open firewalls ports?
Did you check firewalls on the server?

Can you telnet to the port externally?
Is your dns setup correctly?

I might be wrong but looking at your question it seems that you have simply installed SmarterMail on a Windows Server without any proper configuration!

The (inbound & outbound) you are refering is due to the fact that e-mails from the same domain never leave the server unless otherwise configured.

There are many steps involved in setting up a proper e-mail server and more info is required, as @Heimir Eidskrem said previously.

Please feel free to contact me directly if you need any professional help.

Michael Gralke Augusto

Gralke Augusto - Business Communications

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