4
Does SmarterMail Beta have support for "Recovery deleted Items", similar to MS Exchange?
Question asked by Gabriele Maoret - SERSIS - 1/26/2023 at 3:50 AM
Answered
Does SmarterMail Beta have support for "Recovery deleted Items", similar to MS Exchange?
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

12 Replies

Reply to Thread
0
Kyle Kerst Replied
Employee Post Marked As Answer
Negative Gabriele, once you purge the contents of your Deleted Items that mail data is gone unless you have a backup of the GRPs. That is not to say some client-side support may not function properly in this scenario, I don't have a ton of experience to draw on when it comes to undeleting/recovery. When you refer to recovery, are these users trying to do that in an email client or do you mean via webmail in this scenario?
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
This is done directly on the MS Exchange server (and Kerio Connect Server also supports something similar), so it is available directly on webmail (also in Kerio).

In addition, MS Outlook integrates with it and also supports it, but it is the server that does the work of storing and, at the request of the client, recovering purged files.

In MS Exchange the standard is to keep purged files for 30 days (configurable by admin)
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
2
Kyle Kerst Replied
Employee Post
That makes sense Gabriele, thanks for clarifying this for me. I'd be happy to get a feature request submitted on this for you. 
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Sébastien Riccio Replied
With our in-house Exchange server, this saved me quite a lot of times, after "accidentals" shift-delete of e-mails.
Sébastien Riccio
System & Network Admin

0
Kyle Kerst Replied
Employee Post
That makes a lot of sense, I can see that being super useful in a few scenarios. I was able to get this submitted as a feature request referencing this community post so please feel free to add use case and other details here. Thanks!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Icewarp has a nice feature where (when enabled) all emails processed are archived automatically in the users e-mail account, the user can retrieve them as will but can never delete them! Very handy :).


Michael Gralke Augusto

Gralke Augusto - Business Communications
www.gralke-augusto.com
2
Kyle Kerst Replied
Employee Post
That is very handy, and neat to see the variation in how it was handled in another email server. It would be important to have it be something the administrator can enable/disable due to the size concerns as you'd be doubling your disk space utilization!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Tim Uzzanti Replied
Employee Post
Can always turn on message archiving at the system or domain level. Lot of work was done in this area for the upcoming release.   
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Hi Tim! I know I can use "storage", but that's for a different purpose...

The "recover deleted messages" option and function in MS Exchange and in Kerio Connect are designed to give the end user (the single user of the single mailbox... You don't need to be an administrator) to have the possibility to recover PERMANENTLY deleted emails (even those deleted from Outlook using the SHIFT+DEL key combination) by mistake within a certain number of days (usually 30, but can be configurable).
After 30 days the emails are no longer recoverable and are also deleted from the server.

Besides that, this feature is directly supported within Outlook, so you don't need to access the server via webmail.

The archive, on the other hand, is a different thing...

That said, mine is just a proposal for a new feature that seems useful to me (having seen and used it for years in other systems), but I'll understand you (albeit with some regret) if the final decision is not to implement it.
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
3
CLEBER SAAD Replied
Tim, If the proposal of SM it's to be a best replacement of Exchange, RDI it's a very necessary function that SM that must have. ;-)
0
BUMP
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
0
Is there a possibility that this MS Exchange feature will be evaluated and maybe included in a future SmarterMail update?

Some customers are asking us because they were used to having it...


Below is a screenshot of how it works in Outlook (Italian version...):

Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Reply to Thread