Back to Community Threads
5
CardDAV Doesn't Work
Problem reported by kevind - 1/25/2023 at 7:22 AM
Submitted
Is there an issue with CardDAV in the beta?  After upgrading from Build 8251 to the beta, users do not see any contacts on their phone.

Did anything change with how it needs to be set up? If anyone is using CarDAV with the beta, please check if it's working for you.

Currently on Beta 8419. Thanks.

11 Replies

Reply to Thread
2
kevind Replied
1/28/2023 at 10:59 AM
So I deleted the CardDAV account on iPhone.  Then followed these instructions to set it back up:

It connects, but I see no contacts. Strange, it does show all the groups/folders, but with 0 contacts in each.

SmarterTools, please let us know if this is a known bug.
2
kevind Replied
2/2/2023 at 3:54 PM
Groundhog Day - bump.
2
kevind Replied
2/14/2023 at 12:42 PM
Happy Valentine's Day!
1
Tim Uzzanti Replied
2/14/2023 at 3:07 PM
Employee Post
The most recent BETA introduced new DAV functionality like notes / calendaring / scheduling extensions and more.  There could be some bugs and is going through a significant QC process.  
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
kevind Replied
2/15/2023 at 7:40 AM
OK, currently on Build 8440.

Glad to get a reply that someone is reading these posts. Beta testing is extra effort and good to get some acknowledgment.
2
Tim Uzzanti Replied
2/15/2023 at 8:05 AM
Employee Post
Hopefully the weekly and biweekly BETA releases with a bunch of items helps too :)

We do appreciate everyone that is participating!  We want to provide everyone the best possible solutions  and the feedback is crticial!
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Andrea Free Replied
3/23/2023 at 1:48 PM
Employee Post
Hi Kevin, 

What's your experience with CardDAV on the latest BETA build? We have one known issue: 'We are aware of an issue with Mac Contacts having an issue syncing folders and the contents of folders using WebDAV.' 

Is everything else working well for you now? 

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com
2
kevind Replied
3/28/2023 at 8:31 AM
Using the Release Candidate and still cannot get contacts to sync with iPhone like they did in SmarterMail 15 and later.

Can anyone else confirm this is working? Just wondering if it's our setup.
0
Zach Sylvester Replied
3/28/2023 at 10:56 AM
Employee Post
Hey Kevin, 

I synced contacts via carddav on the iPhone yesterday on the latest version and it was working for me. 
Can you try removing the carddav from the accounts section within your iPhone and re-enter your details?
Like https://mail.domain.com email@domain.com password?
Let me know if this helps. If not please open a ticket unless you have already one for us to look into this. 

Kind Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
kevind Replied
3/28/2023 at 11:45 AM
Zach,

I removed the account from iPhone, then added it back. Now it seems to be working as I see contacts starting to show up on iPhone.
2
Zach Sylvester Replied
3/28/2023 at 4:33 PM
Employee Post
Hey Kevin, 

Glad to hear it!

Please let us know if you notice anything astray with it. 

We want this release to be as good as possible. 

Thanks, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Configure CardDAV and CalDAV for eM ClientSmarterMail > Desktop and Mobile Synchronization
Interactions Between Email Protocols, Servers and ClientsSmarterMail > Desktop and Mobile Synchronization
Syncing with SmarterMailSmarterMail > Desktop and Mobile Synchronization
Overview of EAS vs. MAPI/EWS vs. IMAPSmarterMail > Desktop and Mobile Synchronization
IMAP and WebDAV for eM ClientSmarterMail > Desktop and Mobile Synchronization