Connectivity --> Automatic Email Retrieval for Microsoft Exchange doesn't work at all.

Problem reported by Gabriele Maoret - SERSIS - 12/29/2022 at 3:49 AM

Submitted

I have set up an Email Retieval under Connectivity to automatically fetch my emails from MS Exchange Server (OVH) account to my SmarterMail Beta account (I wanna try to migrate my account from OVH MS Exchange to SmarterMail...)

The setting is done correctly without giving errors.

Unfortunately, it doesn't seem to work at all: nothing is fetching and my SmarterMail account remains empty (I tried to reset everything several times and I also waited several days before deciding that nothing is fetching...)

SmarterMail Beta is v.8392

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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Gabriele Maoret - SERSIS Replied

12/29/2022 at 3:59 AM

Update...

If I set it to manual it SEEMS to work...

But it doesn't work if set to AUTOMATIC, which is the function that interests me the most, because it's the most convenient function for migrating different users without losing any mail.

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Kyle Kerst Replied

12/29/2022 at 6:41 AM

Employee Post

Hi Gabriele! I think its best if we get a ticket going on this so we can take a deeper look privately. Can I get that started for you?

Kyle Kerst

Technical Support Specialist

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

Gabriele Maoret - SERSIS Replied

12/29/2022 at 7:02 AM

Yes, no problem

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Kyle Kerst Replied

12/29/2022 at 7:19 AM

Employee Post

Thanks Gabriele! We'll update here too in case it helps anyone else when we get to the bottom of it.

Kyle Kerst

Technical Support Specialist

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

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