SmarterTool Community issue: I can't find a way to change my Community password (or recover it if I forget it...)

Problem reported by Gabriele Maoret - SERSIS - 12/29/2022 at 3:40 AM

Not A Problem

Sorry for the question, but I have two questions about the SmarterTools Community forum:

How can I change my community user password?
If I forget my password, how can I recover it?

I have tryied into "MyProfile" and "MySettings", bu I cant find any clue...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS

Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

3 Replies

Reply to Thread

Gabriele Maoret - SERSIS Replied

1/17/2023 at 8:46 AM

Hi Ron!

It seems that the two websites are not connected by the "Profile Account" perspective...

In fact, I have two account with the same name, but different password ascross the two websites...

Gabriele Maoret - Head of SysAdmins and CISO at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)