SmarterTool Community issue: I can't find a way to change my Community password (or recover it if I forget it...)

Problem reported by Gabriele Maoret - SERSIS - 12/29/2022 at 3:40 AM

Not A Problem

Sorry for the question, but I have two questions about the SmarterTools Community forum:

How can I change my community user password?
If I forget my password, how can I recover it?

I have tryied into "MyProfile" and "MySettings", bu I cant find any clue...

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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Ron Raley Replied

1/16/2023 at 12:37 PM

Gabriele,

I believe that the community user accounts are in sync with SmarterTools website accounts. So you should be able to change your pw on https://www.smartertools.com > My Profile

Thanks!

Ron

Gabriele Maoret - SERSIS Replied

1/17/2023 at 8:46 AM

Hi Ron!

It seems that the two websites are not connected by the "Profile Account" perspective...

In fact, I have two account with the same name, but different password ascross the two websites...

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

Andrea Free Replied

1/24/2023 at 9:22 AM

Employee Post

Hi Gabriele,

I sent you an email with more information on how to reset your portal password.

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com

Gabriele Maoret - SERSIS Replied

1/24/2023 at 9:35 AM

THX

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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