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SmarterTool Community issue: I can't find a way to change my Community password (or recover it if I forget it...)
Problem reported by Gabriele Maoret - SERSIS - 12/29/2022 at 3:40 AM
Not A Problem
Sorry for the question, but I have two questions about the SmarterTools Community forum:

  1. How can I change my community user password?

  2. If I forget my password, how can I recover it?

I have tryied into "MyProfile" and "MySettings", bu I cant find any clue...

 
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

4 Replies

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Ron Raley Replied
Gabriele,

I believe that the community user accounts are in sync with SmarterTools website accounts.  So you should be able to change your pw on https://www.smartertools.com > My Profile

Thanks!
Ron
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Gabriele Maoret - SERSIS Replied
Hi Ron!

It seems that the two websites are not connected by the "Profile Account" perspective...

In fact, I have two account with the same name, but different password ascross the two websites...
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
1
Andrea Free Replied
Employee Post
Hi Gabriele, 

I sent you an email with more information on how to reset your portal password. 

Andrea Free
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Gabriele Maoret - SERSIS Replied
THX

Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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