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Webmail is closing
Problem reported by mark - 12/15/2022 at 11:43 PM
Not A Problem
With webmail, the web browser is closed again immediately if certain mails are in the first place. If I delete this email on my cell phone, I can start the browser again. However, this error does not occur with all mails, but with all users.

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0
Andrea Free Replied
12/21/2022 at 4:32 PM
Employee Post
Hi Mark, 

I'm sorry to hear that you're having trouble with your web browser being closed! I'm going to start a ticket with you so we can look into this a bit more closely. I'll provide updates here as they are available. 

Kind regards,

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com
0
Zach Sylvester Replied
1/26/2023 at 7:57 AM
Employee Post
Hello Everyone,

It was found that disabling Chat (XMPP) for the user resolved this issue. However, we didn't have the opportunity to continue troubleshooting the issue, so the ticket was closed. 
 
If anyone else is experiencing an issue where the webmail tab is closed/disconnected, please don't hesitate to reach out! We'd love to get to the bottom of this issue. As such I'm going to go ahead and change the status of this issue to not a problem.

Kind Regards,  
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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