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Why can't we see the webmail Logged-In users under IP CONNECTIONS?
Question asked by Gabriele Maoret - SERSIS - 12/12/2022 at 10:01 AM
Answered
Why can't we see the webmail Logged-In users under IP CONNECTIONS?

To me this it's a missing view...
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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1
Andrea Free Replied
12/12/2022 at 12:17 PM
Employee Post
Hello Gabriele, 

Thank you for your participation in the BETA! I know there are limitations related to web due to the stateless nature. Also, impersonation was another topic. However, I don't know all of the details. I will get more info and get back to you on this. 

Kind regards,

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com
3
Hi Andrea! This is a bit strange, because I can see the user connected in WebMail if I go to "User Connections" and I can even see his IP  (look at it below...).

To me this seems more a missing feature (or a bug...) in the "IP Connections" view...
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
2
Andrea Free Replied
12/21/2022 at 4:41 PM
Employee Post
Hi Gabriele, 

My apologies; there was some confusion on my part. The "IP Connections" page is not new to the BETA build. It existed in older versions as well, under the name "Connections". We added the new User Connections page which does include a Webmail tab. I will add a request on your behalf to add the Webmail tab to the IP Connections page as well. 

Kind regards,

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com
2
Kyle Kerst Replied
2/7/2023 at 2:41 PM
Employee Post Marked As Answer
Hello Gabriele (and anyone watching the thread!) I just wanted to follow up here to let you know that a Webmail area has been added to the IP Connections page and now tracks authenticated web sessions including IP address, country of origin, port being used, number of connections, and whether the session is leveraging an HTTPS connection or not. This should be available in our next beta release if you want to give it a try!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
THX Kyle!
Gabriele Maoret - SERSIS - Head of SysAdmins
Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)
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