Group syncing via EAS

Problem reported by TK - 12/10/2022 at 7:10 AM

Not A Problem

Not sure if groups are synced via EAS - testing showed they didn't - what is the expectation?

7 Replies

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Andrea Free Replied

12/12/2022 at 11:04 AM

Employee Post

Hello TK,

Thank you for asking! This is the expected behavior. I'm afraid EAS doesn't offer support for contact groups or distribution lists. (This is the same behavior you'll find when testing against Exchange as well.)

Kind regards,

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com

TK Replied

12/12/2022 at 12:16 PM

OK - I found out in the meantime that it creates a category actually?

Andrea Free Replied

12/12/2022 at 12:35 PM

Employee Post

Hi TK,

I haven't experienced that behavior. Can you please share the steps you're taking to get a category created instead of a contact group?

Thank you,

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com

TK Replied

12/12/2022 at 12:36 PM

We'll. Created a contact group on my smartphone - then let it sync and the name of the contact group then shows up as category - only discovered that by accient :-)

Andrea Free Replied

12/12/2022 at 12:39 PM

Employee Post

Hi TK,

Thanks for the details. What smartphone are you using? And are you using the native Contacts app, or a client? I'll see if I can replicate this behavior.

Andrea Free
SmarterTools Inc.
877-357-6278
www.smartertools.com

TK Replied

12/12/2022 at 12:42 PM

We'll I would admit I'm not using the standard client - using the contacts app within blackberry hub android version. It's free to download on any android smartphone.

Tim Uzzanti Replied

12/12/2022 at 3:44 PM

Employee Post

Shame on you! :)

Tim Uzzanti

CEO

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

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