I have many emails now being moved to my spam folder, with no way of setting them to be trusted senders (as that functionality doesn't really do what it says).
Having the feature that does recognise the email as an actual trusted sender and allows it through would be really handy as I can't tell my clients any way to trust an email or even a domain as it just doesn't work.
e.g. one example sent to me, they obviously use a third party klaviyo system and a different domain to the business domain. I have added this domain to the trusted senders and SM obviously recognises it but still moves it to spam.
From: Pro Bike Tool "><probiketools@razorgroup.com>
...
X-Declude-Sender: bounces+32138063-631b-comps=*******.net@send.ksd1.klaviyomail.com [149.72.88.115]
X-Declude-Spoolname: 315424743.eml
X-Declude-RefID:
X-Declude-Note: Scanned by Declude 4.12.11
X-Declude-Scan: Incoming Score [19] at 16:32:11 on 22 Sep 2023
X-Declude-Tests: HOSTKARMA-BLACK [10], MAILSPIKE-H4 [-4], SORBS [4], SORBS-NEW [3], SORBS-RECENT [3], SPFPASS [-1], FROMNOMATCH [2], HAM-INDICATOR [-2], FILTER-BULK [4], WEIGHT10 [10], WEIGHT14 [14]
X-Country-Chain: UNITED STATES->destination
X-Declude-Code: e
X-HELO: o1408.shared.klaviyomail.com
X-Identity: 149.72.88.115 | o1408.shared.klaviyomail.com | send.ksd1.klaviyomail.com
X-SmarterMail-Spam: DMARC [skipped - DMARC Disabled]: 0, Reverse DNS Lookup [Passed]: 0, SPF [Pass]: 0, DKIM [Fail]: 5, Declude: 19
X-SmarterMail-FoundTracker: sendgrid | SendGrid
X-SmarterMail-TotalSpamWeight: 24 (Trusted Sender - Domain, DMARC: Skipped (DMARC Disabled))
X-SmarterMail-SpamAction: Medium | MoveToFolder
This one is an online accounting domain, also gets moved to spam:
From: QuickFile "><quickfile-noreply@quickfile.co.uk>
...
X-Declude-Note: Scanned by Declude 4.12.11
X-Declude-Scan: Incoming Score [23] at 02:10:30 on 22 Sep 2023
X-Declude-Tests: MAILSPIKE-H5 [-7], SORBS-RECENT [3], NOABUSE [2], SPFPASS [-1], FROMNOMATCH [2], HAM-INDICATOR [-2], FILTER-BULK [4], FILTER-SPAM [20], FILTER-SUBJECT [2], WEIGHT10 [10], WEIGHT14 [14], WEIGHT20 [20]
X-Country-Chain: UNITED STATES->destination
X-Declude-Code: e
X-HELO: a8-73.smtp-out.amazonses.com
X-Identity: 54.240.8.73 | a8-73.smtp-out.amazonses.com | amazonses.com
X-SmarterMail-Spam: DMARC [skipped - DMARC Disabled]: 0, Reverse DNS Lookup [Passed]: 0, SPF [Pass]: 0, DKIM [Fail]: 5, Declude: 23
X-SmarterMail-FoundTracker: mailgun | Mailgun
X-SmarterMail-TotalSpamWeight: 28 (Trusted Sender - System, DMARC: Skipped (DMARC Disabled))
X-SmarterMail-SpamAction: Medium | MoveToFolder
Is it that we need to trust
klaviyomail.com and
amazonses.com for these to come through, if so that would open us up to a lot more issues wouldn't it?
Thanks