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admin user isn't admin it seems
Question asked by Michael Luer - 11/7/2022 at 2:54 PM
Answered
Luckily I have a second admin user that has full access but the original admin seems to not have admin access any longer.  What could of changed.  I did nothing to change anything.  Any thoughts ?

5 Replies

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Zach Sylvester Replied
Employee Post
Hello Michael, 

Thanks for reaching out to the community. Can you explain more about what you mean by the admin is no longer an admin?

Looking forward to hearing from you. 

Kind Regards, 
Zach Sylvester
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Michael Luer Replied
Well it's access looks much like a normal user and no access to configuration, domains, users etc..  It still says it's an admin user when I log into the other admin I have that works.   It is listed as a user and I get the message that This admin is sub admin and can't change the main admins password.

I didn't do anything to this user and tried to use it and couldn't get to admin functions.   I have to use my alternate admin.  I know sounds weird but that is what I am seeing. 
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Tony Scholz Replied
Employee Post Marked As Answer
Hello Michael, 

There are times when this can happen when the username and password are the same. for example. 
  • username = admin 
  • password = password
and 
in this case it will default to the user and not the system admin. 

The most common reason for this can sometimes be caused by the URL. (mail.domain.tld). If the URL is for the domain that you are getting logged in with. Try logging in with the IP address or localhost on the mail server and you should make it in as the system admin and NOT the user account. 

Please let me know if this helps. 

Thank you 
Tony
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Emily Ward Replied
Employee Post
Michael,

To add to what Tony said, you may also be logging in as a secondary system admin. When a secondary sys admin is configured you can apply certain limitations. If you login as the primary system admin you can see these in Settings > Administrator

Access to manage domains can be turned off for a secondary sys admin, and secondary admins might have permissions to manage other secondary sys admins, but cannot make any changes for the primary admin.
Emily Ward
Customer Relations and Partner Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Michael Luer Replied
All fixed thanks :)  We did have an admin@tld user which blocked everything.  Then I had to reset the password on admin.

Works like a champ. 

Thanks again,

Mike

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