Hello Michael, 

Thanks for reaching out to the community. Can you explain more about what you mean by the admin is no longer an admin?

Looking forward to hearing from you. 

Kind Regards, 

Well it's access looks much like a normal user and no access to configuration, domains, users etc..  It still says it's an admin user when I log into the other admin I have that works.   It is listed as a user and I get the message that This admin is sub admin and can't change the main admins password.

I didn't do anything to this user and tried to use it and couldn't get to admin functions.   I have to use my alternate admin.  I know sounds weird but that is what I am seeing. 

Michael,

To add to what Tony said, you may also be logging in as a secondary system admin. When a secondary sys admin is configured you can apply certain limitations. If you login as the primary system admin you can see these in Settings > Administrator. 

Access to manage domains can be turned off for a secondary sys admin, and secondary admins might have permissions to manage other secondary sys admins, but cannot make any changes for the primary admin.

All fixed thanks :)  We did have an admin@tld user which blocked everything.  Then I had to reset the password on admin.

Works like a champ. 

Thanks again,

Mike