Sent email downloaded as Draft

Problem reported by Matteo - 9/22/2022 at 6:35 AM

Submitted

Hello,

my customer noticed this problem on the Mapi accounts.

During an email composing, Outlook automatic save the email in the draft folder after 3 Minutes

When you send the email, moves the email in sent items.

If you reconfigure the same Mapi account in Outlook the sent items are downloaded as Draft.

has somone noticed this problem?

This is how it looks in Outlook:

6 Replies

Reply to Thread

Gabriele Maoret - SERSIS Replied

9/22/2022 at 9:08 AM

We already have a ticket opened for a similar issue (started Feb 14, 2022...), but I think is from the same cause...

Actually I got this answer from Smarter Tools (and I'm waiting for the new release...):

Sent Sep 7, 2022 4:59:26 PM

The developers have a fix for this and it will be included in an upcoming release. Thank you

Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

Kyle Kerst Replied

9/22/2022 at 10:07 AM

Employee Post

We did have a few draft related fixes across a few build releases, so I'd definitely recommend getting upgraded to our latest release if you haven't already. After doing so, it may be a good idea to do a clean resync of the account under a fresh profile and see if the issue persists there:

https://portal.smartertools.com/kb/a3487/how-to-thoroughly-replace-your-mapi-account.aspx

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com