Spam Quarantine, Link Protection, and Other Features
Question asked by Jay Dubb - 8/20/2022 at 12:55 PM
Looking for ideas on how to implement a spam quarantine, without having to subscribe to a 3rd party cloud hosted filter like AppRiver, Proofpoint, SpamTitan, Avanan, etc., which add $1 to $4 per mailbox per month, depending on provider and tier of service.  

One of our customers is a high-profile company that has well over 1500 mailboxes and still growing.  They are constantly being solicited by other MSPs pitching their advanced spam and phish filtering, URL/Link protection, quarantines, and other things we cannot offer with Smartermail.  (from brochure, "Link Protection rewrites all links to safe versions and performs time-of click analysis on the destination address.")

Phishing protection in SM is lacking-- seems to be just the Sane Security patterns in Clam. 

Without better filtering and higher-line features like link protection and quarantine, it's getting nearly impossible to retain customers (or get new ones) against the premium services who bundle Exchange 365 and the advanced add-ons into a single pane of glass.  We REALLY don't want to start reselling Exchange 365 (and the extra features added by the vendors).  That is the LAST direction we want to go.  

But every day it gets harder to make competitive proposals for enterprise customers, because we're getting our butts kicked from to lack of Enterprise-level features.

Interested in thoughts, suggestions, experiences.

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Zach Sylvester Replied
Employee Post
Hey Jay, 

Thank you for reaching out to the community. I have heard really good things about Proof Point, Proof Point is also really easy to implement. But if you need to use a free solution you could look into using Declude. 

Declude is a comprehensive email defense solution that incorporates anti-virus, anti-spam, hijack prevention, threat management, and Security Flaw Scanning (SFS) the Declude product is FREE and can be used as a unified email solution for protecting both inbound and outbound messages.
It's a little bit harder to get configured and working but once you do it's really good. 
Being a 3rd party application we don't provide support for it. But there are some built-in functions in SmarterMail that allow its use. 
Declude is owned by Mails Best Friend if you email them they can help you with the configuration etc. 

I hope this helps. 

Kind Regards, 
Zach Sylvester System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
Jay Dubb Replied
Hi Zach, we already use Declude, Sniffer, and the Smartermail built-ins, and we've added some additional RBLs.  But it's just not good enough without the realtime phishing intelligence, link protection, quarantine options, and the other features the cloud-hosted providers automatically include as part of the deal.  

These cloud hosts are selling mailboxes which include all of their filtering, link protection, and quarantine features, as a single SKU.  But more important than just "getting" the features, the customer portal manages all of it from a single pane of glass.  Everything to do with the account, and its mail protection, and its quarantine, all in the same place.

The best we can do with Smartermail is to subscribe someone to a 3rd party filtering solution, so when it comes time to manage, the customer has to deal with 2 separate portals:  the Smartermail web interface for mailbox administration; and a separate interface (cloud-based provider) for the spam protection and quarantine part.  It's neither elegant nor convenient.  

At the very least, we would like to see Smartermail partner (for group discounts for Smartermail customers) and integrate with 3rd party filtering/quarantine services like ProofPoint, SpamTitan, Avanon, App River, etc., in such a way that ALL of it can be managed from within the SM web interface-- EVEN IF it means bringing the buttons and knobs of that 3rd party product into the SM web interface via an iFrame or popping open a separate window (like when you hit Reply on a message and a compose-message window opens) so that the customer can manage all the extra protection features of the 3rd party without having to leave the SM web interface to do so.  

Doing it that way, it wouldn't matter if the protection is provided by a 3rd party cloud host.  All the customer sees is the buttons and knobs integrated into their Smartermail interface, for a seamless experience.  

THAT is what our competitors are already doing, and it's extremely difficult to compete with that seamless integration.  Customers don't want to bother with logging in to multiple sites to manage the features of the same mailbox.
Douglas Foster Replied
What product are your competitors using?  Having recently scanned the market, I see a lot of expensive stuff that is not worth the price, a small amount of expensive stuff that is worth the price, and a little bit of cheap junk.

I have heard repeatedly that the Office365 built-in spam filtering is not impressive, so many people use third-party front ends.   Some products are designed to only work with GSuite and O365.
Solarwinds Mail (formerly SpamExperts) is targeted it resellers, but I consider it unexciting, and now Solarwinds carries the baggage of the Orion breach.

You might check Sophos Mail.   After many stumbles in the email filtering space, they may have a platform that will last.   I think pricing will be below Proofpoint and Mimecast.


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