Hi Zach, we already use Declude, Sniffer, and the Smartermail built-ins, and we've added some additional RBLs. But it's just not good enough without the realtime phishing intelligence, link protection, quarantine options, and the other features the cloud-hosted providers automatically include as part of the deal.
These cloud hosts are selling mailboxes which include all of their filtering, link protection, and quarantine features, as a single SKU. But more important than just "getting" the features, the customer portal manages all of it from a single pane of glass. Everything to do with the account, and its mail protection, and its quarantine, all in the same place.
The best we can do with Smartermail is to subscribe someone to a 3rd party filtering solution, so when it comes time to manage, the customer has to deal with 2 separate portals: the Smartermail web interface for mailbox administration; and a separate interface (cloud-based provider) for the spam protection and quarantine part. It's neither elegant nor convenient.
At the very least, we would like to see Smartermail partner (for group discounts for Smartermail customers) and integrate with 3rd party filtering/quarantine services like ProofPoint, SpamTitan, Avanon, App River, etc., in such a way that ALL of it can be managed from within the SM web interface-- EVEN IF it means bringing the buttons and knobs of that 3rd party product into the SM web interface via an iFrame or popping open a separate window (like when you hit Reply on a message and a compose-message window opens) so that the customer can manage all the extra protection features of the 3rd party without having to leave the SM web interface to do so.
Doing it that way, it wouldn't matter if the protection is provided by a 3rd party cloud host. All the customer sees is the buttons and knobs integrated into their Smartermail interface, for a seamless experience.
THAT is what our competitors are already doing, and it's extremely difficult to compete with that seamless integration. Customers don't want to bother with logging in to multiple sites to manage the features of the same mailbox.