When a user clicks their account button, and chooses help, it takes them to a well organized online help page that explains how the entire system works, and is installed.

While this is great if you're an admin user, it's terrible for admins who have nosey "superusers", and for those end users who are easily overwhelmed by large information dumps. My suggestion is to fine tune the "Help for Users" section (removing any how-to information for admins) and place that simplified help information on it's own page that the end user 'Help' button is linked to. The larger page linked above should only be accessible (through the customer web interface), while logged on to the servers admin panel, or  by accessing the smartertools.com site. My two cents.