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In Outlook - Moving readed messages form a MAPI account to another MAPI account reset messages to UNREADED status
Problem reported by Gabriele Maoret - SERSIS - 8/4/2022 at 12:08 AM
Being Fixed
In Outlook - Moving readed messages form a MAPI account to another MAPI account reset messages to UNREADED status

TESTED in latest SmarterMail 8250 (but I'm sure it was also present in previous versions)
Gabriele Maoret - Head of SysAdmins at SERSIS
Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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Thomas Lange Replied
I can confirm I noticed such a behavior - it does not happen always, but I was able to relicate more easily with some messages marked and moved in one step by drag&drop.... just moving messages one by one I was not able to see this behavior yet.
Looks like there is an issue here - but needs some more tests/analyzing under what circumstanced the read-status gets resetted/changed back to unread.
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Kyle Kerst Replied
Employee Post
I just wanted to chime in here to confirm I was able to reproduce this in testing here. I did find the unread status is seen first in webmail, then syncs back to the Outlook client which I found interesting. We'll get this escalated for you, thanks for the report!
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Kyle Kerst Replied
Employee Post
Also, while escalating this case I tested it under current, previous, and future builds and was able to find the issue was present in 8125 as well and so doesn't look to be a new issue at least!
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Gabriele Maoret - SERSIS Replied
I confirm that it is an old issue, but never reported erlier
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
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Kyle Kerst Replied
Employee Post
I just wanted to follow up on this thread to let you know we were able to get this resolved under our internal builds (within testing currently) and you'll see this fix in a future release of SmarterMail.
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Gabriele Maoret - SERSIS Replied
Good! I'm really excited to see a new release (soon, I hope)
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)

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