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In Outlook - Moving readed messages form a MAPI account to another MAPI account reset messages to UNREADED status
Problem reported by Gabriele Maoret - SERSIS - 8/4/2022 at 12:08 AM
Submitted
In Outlook - Moving readed messages form a MAPI account to another MAPI account reset messages to UNREADED status

TESTED in latest SmarterMail 8250 (but I'm sure it was also present in previous versions)

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Thomas Lange Replied
I can confirm I noticed such a behavior - it does not happen always, but I was able to relicate more easily with some messages marked and moved in one step by drag&drop.... just moving messages one by one I was not able to see this behavior yet.
Looks like there is an issue here - but needs some more tests/analyzing under what circumstanced the read-status gets resetted/changed back to unread.
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Kyle Kerst Replied
Employee Post
I just wanted to chime in here to confirm I was able to reproduce this in testing here. I did find the unread status is seen first in webmail, then syncs back to the Outlook client which I found interesting. We'll get this escalated for you, thanks for the report!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Kyle Kerst Replied
Employee Post
Also, while escalating this case I tested it under current, previous, and future builds and was able to find the issue was present in 8125 as well and so doesn't look to be a new issue at least!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Gabriele Maoret - SERSIS Replied
I confirm that it is an old issue, but never reported erlier

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