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Settings SM 15.7
Question asked by Lennart Eliasson - 7/11/2022 at 9:40 AM
Unanswered
Are these settings ok?


5 Replies

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Kyle Kerst Replied
Employee Post
These settings look to be in good shape! Is there something specifically you are concerned about?

That said, I do recommend evaluating an upgrade path to our latest releases to take advantage of the latest and greatest in improvements, fixes, and security enhancements. 
Kyle Kerst System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Lennart Eliasson Replied
Just wanted to check whether the setting affects our missing auto-reply problem.

We have found out that the missing auto-reply is only for email sent via our own SMTP server.
Email sent via different SMTP activates auto-reply correctly.
What can we do to solve it?
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Tony Scholz Replied
Employee Post
Hello Lennart, 

When you look at the user's profile what are your settings set to?
- Autoresponder spam level?
- indirect mail?


Thank you
Tony Scholz System/Network Administrator SmarterTools Inc. (877) 357-6278 www.smartertools.com
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Lennart Eliasson Replied
Hi Tony,

They have  Exclusions rule: No restriction - auto-respond to all mail
and Enable auto-responder.  That's all.

And missing auto-reply is only for email sent via the same SMTP server.
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Lennart Eliasson Replied
Hello @Tony Scholz

I have made a brief explanation.
Who get's Auto-Reply?
Email from SM Webmail on the same server:  Yes
Email from Gmail Webmail: Yes
Email from email-client via other SMTP: Yes
Email from email-client via SM SMTP on the same server: No

Any idea, please.

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