Back to Community Threads
6
Option to Exclude Specific Users from "All Users" Alias
Idea shared by Jay Dubb - 7/1/2022 at 1:13 PM
Proposed
(Please Up-Vote if you agree.)

Customer has over 1500 users.  They send broadcast emails to all employees.  They could have created a Mailing List, but they regularly hire and terminate, so it would be a lot of work to constantly add and delete addresses from a list that large.  

As an alternative, they created an alias "all_users@domain.com" and instead of keying in all 1500+ users, they just clicked the "Include all domain users" switch instead.  Quick and easy, and best of all, it needs ZERO maintenance because new mailboxes are automatically included as recipients.

Problem:  They have a small number of temp/contracted users who should NOT receive broadcast messages intended for hired staff.  When they send to "all_users@domain.com", there is no way to EXCLUDE these temporary contractors.

Request / Suggestion:  Add a text-area in the alias for "excluded recipients" that is active if the "Include all domain users" switch is On.

Result:  By only listing a few exclusions for these temp/contracted workers, they get both benefits-- (1) an alias that requires NO regular add/deletes to send to all employees, and (2) an easy way to exclude a few non-employee recipients from broadcast messages.

4 Replies

Reply to Thread
1
This is a pretty idea!
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
0
Very much needed - our trouble ticket system uses email piping to create tickets from a support@ address.  Problem arises when we send out an all-staff email (alias set to all domain users) - numerous support tickets are created by different department heads that send out messages to the all-staff group.  I've excluded the support@ from the GAL, yet it still picks up all-staff messages and creates erroneous tickets as a result, causing KPI metrics issues for tickets created / AHT, etc.  There's no way around this in the ticketing system, so my only hope is to somehow exclude this email address from all-staff.  It would be far too much admin overhead to manually add / delete individual users into a different alias as apposed to "all domain users".
0
+1 again
Gabriele Maoret - Head of SysAdmins at SERSIS Currently manages 6 SmarterMail installations (1 in the cloud for SERSIS which provides services to a few hundred third-party email domains + 5 on-premise for customers who prefer to have their mail server in-house)
1
Hello everyone

Thank you, I think this is a very important function because, for example, we have a journaling mailbox in which a copy of all incoming and outgoing messages is saved so that this can be recorded by our email archiving.

This is exactly the kind of mailbox that needs to be excluded.

This also applies to the dedicated administrator mailbox; such emails should not arrive here either.
Therefore, please implement this with the option to exclude multiple recipients (mailboxes).

Thanks and regards
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Set Up a MAPI Account in Outlook 2016 and Above for WindowsSmarterMail > Desktop and Mobile Synchronization
Email Migration Options to SmarterMail from an External MTA.SmarterMail > Installation and Configuration
SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Set up Autodiscover for SmarterMailSmarterMail > Installation and Configuration
Resolving JSON IssuesSmarterMail > Troubleshooting