read requests in Outlook 365 - MAPI

Problem reported by Bruno Gomes - 6/14/2022 at 10:52 AM

Submitted

I'm not receiving read requests in Outlook 365, the account is configured with MAPI, but in webmail the read requests are there.
Can you help?

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Zach Sylvester Replied

6/14/2022 at 1:09 PM

Employee Post

Hello, thanks for reaching out to the community. In Outlook do you have it set to Ask each time if you want to send a read receipt? This would be located in File->Options->Mail Tracking Section if not please set it.

Looking forward to hearing from you.

Kind Regards,

Zach Sylvester

Technical Support Specialist

SmarterTools Inc.

(877) 357-6278

www.smartertools.com

Bruno Gomes Replied

6/15/2022 at 1:58 AM

Hello good day.
The problem must be something else, because I already have this option selected.
Any idea?

Manuel Martins Replied

6/15/2022 at 6:51 AM

Hi,

Happening to us also, some outlook accounts configured by MAPI don't receive read requests, in Webmail everything works fine but in outlook with the option "Ask..." it does not work.

Thanks

Gabriele Maoret - SERSIS Replied

6/15/2022 at 11:35 AM

This is a know issue.

I have a ticket open on that and SmarterTools said me that they are working on a FIX....

No ETA yet

Gabriele Maoret - SERSIS - Head of SysAdmins

Currently manages 3 SmarterMail installations (1 in cloud for SERSIS which provides service to a few hundreds 3rd party Mail Domains + 2 on premise to customers)

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