Hey Steve, 

Thanks for reaching out to the community. 

All of the users emails should be stored in Domains/*name/Users/*userName/Mail/ 

The inbox dir should have all the GRPS that are associated with that folder. 

We have a KB on restoring user information. Please see the following link. 

Please let me know if you have any questions. 

Kind Regards, 

Turns out Rackspace is defaulting to Incremental restores rather than full so there were lacking files.  Thanks for the reply Zach

Hey Steve, 

Thanks for the follow-up. That's too bad that that happened. I'm happy that you got to the bottom of the backup issue though. It might be worth it to look into using an off-site backup solution or something of the sort in the future. A few people that I have talked to in the community use MailStore. Another good one that I've heard about but don't have any experience with is Securence. 

Hey Steve! We have some backup scripts that we use to make local SM backups. We then push them offsite to our cloud storage. If you would like a copy of the scripts, I'm happy to share! Just reach out to me directly and I will get them to you.