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Emails from Blocked Sender continue to be delivered to my inbox
Problem reported by Jeremy Wesley - 5/23/2022 at 1:58 PM
Submitted
I have blocked a sender by right clicking on the email, and selecting block sender. The selected email disappears.. a short period later( day or two) the sender sends another "Buy my list" email, and its in my inbox. The message even states next to the from "Blocked Sender". I would expect not to see any more emails from the blocked senders... I looked and I could not find a list of them to create a rule to send all Blocked Senders emails to the trash or junk...

So what exactly is SmarterMail Blocking... its still delivering the emails to my inbox.
Version 
SmarterMail Enterprise
Build 7817 (May 27, 2021)

7 Replies

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0
Linda Pagillo Replied
Hi Jeremy! Check the header of the email for the SM message ID then search your Delivery log. You may have some kind of rule moving messages from the blocked sender to your inbox instead of the junk folder where they belong.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
Jeremy Wesley Replied
this is what I See in my web mail

Here is the Message Header...
Message-ID: <rRx-51588817ac-h@embluemail.com>

Here is the delivery log
09:04:09.218 [68404430] Starting local delivery to jwesley@MyDomain.com
09:04:09.218 [68404430] Delivery for emblue3prd@emark4.embluejet.com to jwesley@MyDomain.com has completed (Delivered) Filter: None
09:04:09.218 [68404430] End delivery to jwesley@MyDomain.com (MessageID: <rRx-51588817ac-h@embluemail.com>)
09:04:09.218 [68404430] Removed from LocalDeliveryQueue (0 queued or processing)
09:04:09.218 [68404430] Delivery finished for emblue3prd@emark4.embluejet.com at 9:04:09 AM    [id:168404430]
09:05:18.234 [68404431] Delivery started for donna@ANOTHERDOMAIN.com (via bypass - SMTP auth bypass) at 9:05:18 AM
09:05:21.234 [68404431] Added to SpamCheckQueue (0 queued; 1/30 processing)
09:05:21.234 [68404431] [SpamCheckQueue] Begin Processing.
09:05:21.234 [68404431] Blocked Sender Checks started.
09:05:21.234 [68404431] Blocked Sender Checks completed.
09:05:21.281 [68404431] Spam Checks started.
09:05:21.281 [68404431] Spam Checks skipped: User authenticated
09:05:21.281 [68404431] Spam Checks completed.
09:05:21.281 [68404431] Removed from SpamCheckQueue (0 queued or processing)

How can I create a rule "Where Contact is blocked" You seemed to imply that was a reality. How?

Jeremy

0
Linda Pagillo Replied
You can create SM content filtering rules at the domain and user level. 

According to your delivery log, it looks like it was simply delivered to your inbox. There were no rules triggered that I can see and I don;t see anything stating this was blocked sender

And you said that this email actually showed "Blocked Sender" in your webmail account?

If that is the case, you may want to open a ticket with SmarterTools in case this is a bug of some kind.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
Jeremy Wesley Replied
re And you said that this email actually showed "Blocked Sender" in your webmail account?
Yep.. 
0
Linda Pagillo Replied
Yeah, you may want to open a ticket with ST then.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
0
Kyle Kerst Replied
Employee Post
It looks like this message came in via an SMTP Auth Bypass, and so that server may have other whitelistings in place allowing this through as well. I definitely recommend getting a ticket submitted so we can take a closer look for you. Thanks Linda!
Kyle Kerst
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Linda Pagillo Replied
Thanks Kyle. It looks to me like there are 2 message in the log snip that Jeremy posted. I was looking at the first message (68404430). I think that was the one he was asking about, but now I'm not sure :)
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

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