Emails from Blocked Sender continue to be delivered to my inbox

Problem reported by Jeremy Wesley - 5/23/2022 at 1:58 PM

Submitted

I have blocked a sender by right clicking on the email, and selecting block sender. The selected email disappears.. a short period later( day or two) the sender sends another "Buy my list" email, and its in my inbox. The message even states next to the from "Blocked Sender". I would expect not to see any more emails from the blocked senders... I looked and I could not find a list of them to create a rule to send all Blocked Senders emails to the trash or junk...

So what exactly is SmarterMail Blocking... its still delivering the emails to my inbox.

Version

SmarterMail Enterprise

Build 7817 (May 27, 2021)

7 Replies

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Linda Pagillo Replied

5/23/2022 at 2:39 PM

Hi Jeremy! Check the header of the email for the SM message ID then search your Delivery log. You may have some kind of rule moving messages from the blocked sender to your inbox instead of the junk folder where they belong.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Jeremy Wesley Replied

5/24/2022 at 8:43 AM

this is what I See in my web mail

Here is the Message Header...

Message-ID: <rRx-51588817ac-h@embluemail.com>

Here is the delivery log

09:04:09.218 [68404430] Starting local delivery to jwesley@MyDomain.com

09:04:09.218 [68404430] Delivery for emblue3prd@emark4.embluejet.com to jwesley@MyDomain.com has completed (Delivered) Filter: None

09:04:09.218 [68404430] End delivery to jwesley@MyDomain.com (MessageID: <rRx-51588817ac-h@embluemail.com>)

09:04:09.218 [68404430] Removed from LocalDeliveryQueue (0 queued or processing)

09:04:09.218 [68404430] Delivery finished for emblue3prd@emark4.embluejet.com at 9:04:09 AM [id:168404430]

09:05:18.234 [68404431] Delivery started for donna@ANOTHERDOMAIN.com (via bypass - SMTP auth bypass) at 9:05:18 AM

09:05:21.234 [68404431] Added to SpamCheckQueue (0 queued; 1/30 processing)

09:05:21.234 [68404431] [SpamCheckQueue] Begin Processing.

09:05:21.234 [68404431] Blocked Sender Checks started.

09:05:21.234 [68404431] Blocked Sender Checks completed.

09:05:21.281 [68404431] Spam Checks started.

09:05:21.281 [68404431] Spam Checks skipped: User authenticated

09:05:21.281 [68404431] Spam Checks completed.

09:05:21.281 [68404431] Removed from SpamCheckQueue (0 queued or processing)

How can I create a rule "Where Contact is blocked" You seemed to imply that was a reality. How?

Jeremy

Linda Pagillo Replied

5/24/2022 at 9:27 AM

You can create SM content filtering rules at the domain and user level.

According to your delivery log, it looks like it was simply delivered to your inbox. There were no rules triggered that I can see and I don;t see anything stating this was blocked sender

And you said that this email actually showed "Blocked Sender" in your webmail account?

If that is the case, you may want to open a ticket with SmarterTools in case this is a bug of some kind.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Jeremy Wesley Replied

5/24/2022 at 11:53 AM

re And you said that this email actually showed "Blocked Sender" in your webmail account?

Yep..

Linda Pagillo Replied

5/24/2022 at 12:14 PM

Yeah, you may want to open a ticket with ST then.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Kyle Kerst Replied

5/24/2022 at 1:23 PM

Employee Post

It looks like this message came in via an SMTP Auth Bypass, and so that server may have other whitelistings in place allowing this through as well. I definitely recommend getting a ticket submitted so we can take a closer look for you. Thanks Linda!

Kyle Kerst IT Coordinator SmarterTools Inc. www.smartertools.com

Linda Pagillo Replied

5/24/2022 at 1:36 PM

Thanks Kyle. It looks to me like there are 2 message in the log snip that Jeremy posted. I was looking at the first message (68404430). I think that was the one he was asking about, but now I'm not sure :)

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

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